At a Glance
- Tasks: Provide tech support and solve problems for South Lanarkshire Council using remote tools.
- Company: Join a supportive IT department with a focus on growth and development.
- Benefits: Earn £16,000 per year, gain a recognised qualification, and enjoy staff events.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your tech career with hands-on experience and mentorship in a dynamic environment.
- Qualifications: A strong interest in technology and willingness to learn.
The predicted salary is between 16000 - 16000 £ per year.
They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.
Responsibilities:
- Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries.
- Problem resolution will be mainly using remote tools such as NetOp or Centrastage.
- Ensure systems are updated on a real time basis including detailed and accurate call notes.
- Ensure calls are progressed and closed in line with contracted service level agreements.
- Escalate any issues on call progression or customer issues (Some equipment handling may be required).
- Provide support for site visits to schools to resolve problems which we are unable to address remotely.
- Participate in project work such as installations and software rollouts.
- Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction.
Salary: £16,000 per annum
Working hours: 37.5 hours per week, Monday to Friday
Established apprenticeship program. Staff & company events and incentives. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Helpdesk Apprentice in Bellshill employer: Support Warehouse Ltd.
Join a dynamic team at New Alderston House, where we prioritise employee growth and development through our established apprenticeship programme. With a supportive work culture and dedicated mentors, you will gain hands-on experience in IT while working towards a nationally recognised qualification. Enjoy the benefits of a collaborative environment that encourages innovation and efficiency, making it an excellent place for aspiring IT professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Helpdesk Apprentice in Bellshill
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Support Warehouse Ltd..
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Support Warehouse Ltd. is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Support Warehouse Ltd., having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Support Warehouse Ltd. directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Digital Helpdesk Apprentice in Bellshill
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Support Warehouse Ltd. want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Support Warehouse Ltd., make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Support Warehouse Ltd.
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
