At a Glance
- Tasks: Manage group bookings and optimise venue diaries while upselling experiences.
- Company: Join Lane7, the UK's coolest bowling and entertainment destination.
- Benefits: Enjoy a competitive salary, health insurance, and free activities for you and friends.
- Other info: Flexible hours with opportunities for social events and career growth.
- Why this job: Be part of an exciting team that creates unforgettable experiences for guests.
- Qualifications: Experience in hospitality and strong organisational skills are a must.
The predicted salary is between 28000 - 28000 £ per year.
Central Bookings Co-Ordinator - Darlington
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination.
We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands.
Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food.
A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we’re looking for?
We’re looking
for a Central Bookings Co-Ordinator who thrives on organisation, pace, and problem solving, someone
who enjoys turning enquiries into bookings while also spotting opportunities to
optimise capacity and drive revenue.
Someone that lives and breathes hospitality and is able to keep up a high standard when working under pressure and to deadlines.
The Role
The Central Bookings
Co-Ordinator is responsible for
managing bookings of up to 29 guests across Lane7 Group venues while also
supporting the optimisation of venue booking diaries.
Working within
the Bookedit booking platform, this role ensures that group enquiries are
handled quickly and professionally while proactively managing booking placement
to maximise capacity, utilisation, and revenue.
In addition to
booking administration and diary optimisation, the role plays an important part
in driving revenue through upselling experiences, activities, and
packages, helping guests enhance their visit while increasing average spend per
booking.
Key Responsibilities include
- Manage incoming group booking enquiries for
bookings of up to 29 guests across multiple channels including website,
phone, email, and partner platforms. - Respond promptly and professionally to enquiries,
delivering a fast and positive first impression of Lane7. - Identify enquiries exceeding 29
guests and transfer them to the appropriate Corporate Sales
Manager in line with internal processes. - Follow up enquiries and provisional bookings to
maximise conversion and minimise lost opportunities. - Accurately input booking details
into Bookedit, ensuring all booking information is complete and correct. - Proactively recommend and upsell activities,
food and drink packages, and premium experiences to enhance the guest
experience and increase booking value. - Convert enquiries into confirmed bookings by
clearly communicating available experiences, packages, and booking options.
To be a success with Lane7, you’ll have
- The ability to work evenings and weekends, this is not a Monday to Friday 9 - 5 role.
- Experience working in hospitality, leisure,
reservations, events, or guest services preferred. - Experience using Bookedit or similar
booking platforms. - Strong organisational and administrative skills
with excellent attention to detail. - Commercial mindset with the ability to
identify upselling opportunities and maximise booking value. - Confident written and verbal communication skills
with the ability to recommend experiences and packages naturally. - Ability to manage multiple venue diaries and
enquiries simultaneously in a fast-paced environment. - Proactive and solution-focused approach to problem
solving. - Strong sense of ownership and accountability.
- What We’ll Offer
- Salary - £28,000 per annum
- 28 days holiday per year (Plus 1 day holiday for every year worked - Up to 5 years)
- Private Health insurance & benefits through Vitality
- Company pension contribution
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Annual team awards party
- Refer a friend scheme
- Cycle2Work scheme partnered with Halfords
- #J-18808-Ljbffr
Central Bookings Co-Ordinator employer: Support Team
At The Signet Collection, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. As a Property Investment Analyst, you'll not only engage in meaningful work that shapes the future of our hotel portfolio but also benefit from ample opportunities for professional growth and development. Located in a dynamic environment, we offer a unique chance to work closely with industry leaders while enjoying a supportive atmosphere that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Central Bookings Co-Ordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Support Team. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Support Team
Don't be shy about reaching out to Support Team directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Central Bookings Co-Ordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Support Team and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Support Team
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
