At a Glance
- Tasks: Lead global SAP services, ensuring top-notch delivery and customer satisfaction.
- Company: Join Support Revolution, a fast-growing company transforming software support.
- Benefits: Enjoy competitive salary, generous leave, remote work, and personal development opportunities.
- Other info: Be part of a collaborative team focused on growth and excellence.
- Why this job: Make a real impact in a dynamic environment while leading innovative SAP projects.
- Qualifications: 15+ years of SAP experience and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
SAP AMS is complex. The organisations that get it right have one thing in common: exceptional leadership. We’re looking for a Head of SAP Services to own global delivery, deepen customer relationships, and help us grow!
About the role:
The Head of SAP Services leads the global delivery of SAP Support and Application Managed Services (AMS) across complex enterprise environments, ensuring operational excellence, service quality, and continuous improvement. This role combines deep SAP functional expertise with strong commercial and leadership capability to manage global teams, support customer onboarding, and drive high-performing service delivery. The role acts as a key customer-facing leader, building trusted relationships with senior stakeholders while also supporting sales, bids, and service growth initiatives across SAP ECC and integrated SAP landscapes.
What you’ll be doing:
- SAP Service Delivery & Operational Leadership
- Leading global SAP AMS and support delivery across enterprise customers and SAP landscapes
- Managing end-to-end service operations (incident, problem, change, request) with SLA/KPI accountability
- Driving onboarding, transitions, and smooth service take-on for new customers
- Overseeing escalations, major incidents, and service recovery
- Championing continuous improvement across processes, tooling, and reporting
- Working cross-functionally with technical, infrastructure, security, and functional teams
- SAP Functional & Product Expertise
- Providing leadership across SAP ECC and key business processes
- Supporting across SAP Hybris, IS-H, Fiori, BW, Gateway, Solution Manager, and PI/PO
- Guiding customers on system capability, risks, and optimisation opportunities
- Supporting resolution of complex functional and cross-module issues
- Customer Relationship Management
- Acting as a senior point of contact for key SAP customers
- Leading governance, service reviews, and stakeholder meetings
- Communicating performance, risks, and improvements clearly and proactively
- Building strong, trusted relationships with customer stakeholders
- Balancing customer expectations with operational and commercial needs
- Sales, Bids & Commercial Support
- Supporting bids, proposals, workshops, and customer presentations
- Contributing to RFPs and solution/service design for AMS engagements
- Defining service models, onboarding, and delivery approaches
- Supporting renewals and growth opportunities
- People Leadership
- Leading and developing global SAP AMS and support teams
- Building a high-performance, customer-focused culture
- Managing hiring, resource planning, and performance
- Driving capability development and collaboration across teams
What we’re looking for:
You'll bring:
- 15+ years of SAP experience, with a strong track record of leading SAP Support and Application Managed Services (AMS) in complex, global environments
- Strong hands-on knowledge of SAP ECC and integrated SAP solutions such as Hybris, SAP IS-H, Fiori, BW, Gateway, and PI/PO integrations
- Demonstrated ability to manage end-to-end service delivery, including SLAs, KPIs, incident/problem/change management, and operational governance
- Strong track record of managing enterprise customer relationships and acting as a trusted senior stakeholder advisor
- Experience leading customer onboarding, transition, and transformation programmes within AMS or third-party support models
- Commercially astute with experience supporting bids, RFPs, proposals, solution shaping, and pre-sales engagement activities
- Excellent communication and presentation skills with confidence engaging both technical teams and senior executive stakeholders
- Strong leadership experience managing, developing, and scaling global or distributed SAP delivery teams
- Solid understanding of ITIL frameworks and service management best practices in a managed services environment
- Highly organised, proactive, and able to manage multiple priorities in a fast-paced, customer-focused setting
- Strong problem-solving mindset with the ability to manage escalations, critical incidents, and service recovery situations effectively
- Collaborative leadership style with the ability to work across technical, infrastructure, security, and business functions.
Interview process:
Our hiring process is designed to be efficient and transparent. Here's what to expect:
- Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.
Benefits and perks:
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: We value your hard work with a competitive market salary
- Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
- Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
- Birthday Leave: Your birthday is yours – take the day off and enjoy it your way
- Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
- Company Pension Scheme: Secure your future with our Company pension scheme
- Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
- Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
- Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
- Personal Development: We invest in you with tailored training and career growth
- Employee Referral Scheme: Get rewarded for bringing great talent to our team.
About Support Revolution:
At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.
If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!
Head of SAP Services in Telford employer: Support Revolution
Support Revolution is an exceptional employer that prioritises employee growth and well-being, offering a fully remote work model that allows you to thrive from anywhere in the UK. With a competitive salary, generous annual leave, and a commitment to personal development, we foster a collaborative culture where your contributions are valued and rewarded. Join us to lead global SAP services in a dynamic environment that champions innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of SAP Services in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world and let them know you're on the hunt for the Head of SAP Services role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your SAP knowledge and be ready to discuss your experience with AMS and service delivery. We want to see how you can lead global teams and manage customer relationships, so have some examples ready to share.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your ability to build high-performing teams and drive continuous improvement. We love candidates who can demonstrate their impact on service quality and operational excellence.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in joining our team.
We think you need these skills to ace Head of SAP Services in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your SAP experience and leadership skills. We want to see how your background aligns with the role of Head of SAP Services, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style:As a key customer-facing leader, it’s important to demonstrate your collaborative leadership style. Share examples of how you've built strong relationships with stakeholders and led teams to success in complex environments.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, especially when it comes to your accomplishments!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Support Revolution
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially around ECC and the integrated solutions mentioned in the job description. Be ready to discuss your hands-on experience with these systems and how you've led service delivery in complex environments.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities, particularly in managing global teams and driving high-performance cultures. Think about specific situations where you've successfully navigated challenges or improved service delivery.
✨Build Rapport with Stakeholders
Since this role involves acting as a senior point of contact for key customers, practice how you'll build trust and communicate effectively with stakeholders. Have anecdotes ready that demonstrate your ability to manage relationships and balance customer expectations with operational needs.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially around incident management and service recovery. Prepare to discuss real-life scenarios where you've had to handle escalations or critical incidents, showcasing your proactive approach and ITIL knowledge.
