At a Glance
- Tasks: Join our team to install and support cutting-edge server and networking solutions.
- Company: Supermicro, a leader in advanced server and storage solutions for over 30 years.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and hands-on experience with enterprise-grade hardware.
- Why this job: Be part of a global service team and make a real impact in data centres.
- Qualifications: 5 years experience in datacentre environments and a relevant degree or equivalent experience.
The predicted salary is between 40000 - 50000 £ per year.
Supermicro provides advanced server, storage, and networking solutions to data center, cloud computing, enterprise IT, and other customers worldwide.
Job Summary
We are looking to expand our current team in the service department for our branch in the Netherlands (s‑'Hertogenbosch).
Supermicro has been a household name in the field of motherboards, servers and total solutions for more than 30 years, where we provide service to major customers in various industries on the basis of service contracts.
About the Position
As a Datacenter Solution Engineer you will be part of the Supermicro Global Service Installation Team and help build a world‑class service organization.
Carrying out racking and installation of server hardware, network equipment and cable routing of copper/fiber optic cables.
You provide technical support for installed equipment with regard to hardware and software functionalities.
You report to and assist the Solutions manager in the daily business and are also part of the service desk team that works on service tickets.
You also assist with customer contact and carrying out hardware break fixes on location at customers.
Essential Duties and Responsibilities
- Perform physical installation, rack and stack, cabling and networking of data center hardware.
- Assist/support in the implementation of server, storage and network equipment.
- Coordinate with the engineering team to ensure seamless integration of hardware solutions.
- Work with the engineering team to ensure hardware is installed correctly according to specifications.
- Perform quality checks and test functionality after installation.
- Provide first‑line technical support to end users via telephone, email and ticketing system.
- Refer complex issues to higher level support teams when necessary.
- Be willing to travel (internationally and locally) to carry out installations at customers or solve problems in data centers, which includes occasional extended hours and weekend work.
Qualifications
- 5 years of experience in servicing complex X86 systems and components in a datacenter environment.
- Bachelor’s degree or for Dutch MBO4 in Computer Science, Computer Engineering, and Electrical Engineering or comparable level obtained through experience.
- Strong written and verbal communication skills, excellent command of the English language, Dutch would be a plus.
- Good understanding of Windows & Linux environment.
- Knowledge on scripting (Bash, PHP, Python, etc.) is a plus.
- Demonstrated hardware system analytics and diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
- Ability to work in a challenging, dynamic, and fast‑paced environment.
Must be solution‑oriented, a team player with the ability to identify and elevate issues in a timely manner and be proactive in driving solutions.
- Emphasize break/fix and onsite Customer Service.
- Hands‑on experience with Enterprise grade server hardware.
- You live within a radius of 40 km of ‘s‑Hertogenbosch.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Solution Engineer in London employer: Support Revolution
Supermicro is an excellent employer for those looking to thrive in a dynamic and innovative environment. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a collaborative work culture that values creativity and initiative. Located in the UK, our team enjoys the unique advantage of engaging directly with industry leaders while contributing to cutting-edge server solutions that drive enterprise success.
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We think this is how you could land Solution Engineer in London
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We think you need these skills to ace Solution Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Support Revolution.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Support Revolution. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at Support Revolution
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
