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- Tasks: Lead a global team to deliver top-notch Infrastructure Services and tackle complex technical challenges.
- Company: Join Support Revolution, a fast-growing company transforming software support.
- Benefits: Enjoy a competitive salary, generous leave, remote work, and personal development opportunities.
- Why this job: Make a real impact while working with cutting-edge Oracle technologies in a supportive environment.
- Qualifications: Experience in managed services and strong leadership skills required.
- Other info: Flexible remote work model and a culture that values innovation and collaboration.
The predicted salary is between 54000 - 72000 ÂŁ per year.
Are you a technically minded leader who thrives at the intersection of hands‑on Oracle DBA expertise and people leadership? If so, we want you on our team!
As Infrastructure Services Manager, you’ll play a key role in ensuring the delivery of high‑quality Infrastructure Services across a diverse customer base. You’ll work closely with Delivery, Sales, Marketing, and Security teams. Leading a talented global team of DBAs and security specialists, you’ll drive operational excellence, ensure robust governance, and deliver seamless services.
You’ll oversee complex Oracle environments, manage patching and vulnerability programs, support the sales cycle, and help maintain compliance with internal security and governance standards.
If you are a motivated and inspirational leader who still loves to get hands‑on with complex technical challenges, this role is for you!
What you’ll be doing:
- Lead and develop a global Infrastructure Services team by coaching, mentoring and driving performance
- Plan and allocate resources to meet customer demand and ensure smooth service delivery
- Lead the design, implementation and ongoing management of Oracle environments on a wide variety of platforms including Linux, Solaris, and Cloud‑based systems hosted in AWS and Azure
- Oversee technical delivery across multiple Oracle environments, staying hands‑on with complex DBA activities when needed
- Manage patching, vulnerability management, and security to maintain robust, compliant environments
- Ensure compliance with internal policies, security controls, and governance standards
- Own and lead technical customer meetings and reviews, and support the Sales Team in technical sales presentations
- Foster cross‑team collaboration, working closely with Delivery, Sales, Marketing, and Security teams
- Act as senior escalation point for operational, technical, and security challenges
What we’re looking for:
- Experience in managed services, outsourcing, or multi‑client environments
- Extensive experience as an Oracle Apps DBA
- Deep expertise in Oracle Database technologies
- Proven experience of leading and mentoring technical teams
- Strong customer facing and communication skills with proven experience leading technical customer meetings and reviews
- Strong knowledge of infrastructure, patching, vulnerability management, and security governance
- Exceptional communication skills to engage confidently with customers and senior stakeholders
Interview process:
- Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps
Benefits and perks:
- Competitive Salary: We value your hard work with a salary of up to ÂŁ90,000 per annum
- Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
- Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
- Birthday Leave: Celebrate YOU by taking your birthday off
- Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
- Company Pension Scheme: Secure your future with our Company pension scheme
- Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
- Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK – no office required!
- Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
- Personal Development: We invest in you with tailored training and career growth
- Employee Referral Scheme: Get rewarded for bringing great talent to our team.
About Support Revolution:
At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.
If you’re ready to be part of a fast‑growing, forward‑thinking company, join us and be part of the revolution!
Infrastructure Services Manager in London employer: Support Revolution
Contact Detail:
Support Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and be ready to discuss how your hands-on experience with Oracle DBA can benefit their team. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led teams and tackled complex challenges. Highlight your ability to mentor others and drive performance – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Support Revolution.
We think you need these skills to ace Infrastructure Services Manager in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your hands-on experience with Oracle DBA and any relevant technical challenges you've tackled. We want to see how you’ve led teams while still getting into the nitty-gritty of tech!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Infrastructure Services Manager role. We love seeing how you connect your background to what we do.
Be Personable: We’re looking for someone who can communicate effectively with both technical teams and customers. Use your application to showcase your communication style and how you’ve successfully led customer meetings in the past.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Support Revolution
✨Know Your Tech Inside Out
As an Infrastructure Services Manager, you'll need to demonstrate your hands-on Oracle DBA expertise. Brush up on your technical knowledge, especially around Oracle Database technologies, patching, and security governance. Be ready to discuss specific challenges you've faced and how you resolved them.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so prepare examples of how you've successfully led and developed teams in the past. Think about times when you coached or mentored team members, and be ready to share how you drove performance and fostered collaboration.
✨Engage with Cross-Functional Teams
You'll be working closely with Delivery, Sales, Marketing, and Security teams, so it's crucial to show that you can collaborate effectively. Prepare to discuss how you've worked with different departments in previous roles and how you can bridge gaps between technical and non-technical teams.
✨Prepare for Customer-Facing Scenarios
Since you'll be leading technical customer meetings and supporting the sales cycle, practice articulating complex technical concepts in a way that's easy for customers to understand. Think of examples where you've successfully communicated with clients and how you handled any challenges that arose.
