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- Tasks: Lead global operations, ensuring efficiency and compliance across multiple regions.
- Company: Join Support Revolution, a fast-growing company transforming software support.
- Benefits: Competitive salary, generous leave, remote work, and personal development opportunities.
- Other info: Enjoy a fully remote model and a culture that values your contributions.
- Why this job: Shape operational strategy and drive innovation in a dynamic environment.
- Qualifications: 10+ years in operations leadership with strong analytical skills.
The predicted salary is between 54000 - 126000 £ per year.
Are you ready to take the reins of global operations? As our Head of Operations, you'll be the driving force behind efficiency, scalability, and innovation.
About the role:
As our Head of Operations, you'll be the COO's trusted second in command, driving operational strategy and execution across our global footprint. You will take ownership of the day‐to‐day performance and development of our Operations, HR, Talent, Office and Compliance functions. This role sits at the heart of how Support Revolution runs; you will ensure we deliver excellence, stay compliant, and operate efficiently as we scale globally. If you thrive on responsibility, love building structure, and want to shape strategy while driving execution, this is the role for you!
What you'll be doing:
- Lead and optimise global operations across multiple regions including the UK, the US and India, ensuring compliance and efficiency
- Develop and execute operational strategy aligned with our growth plans
- Provide day‐to‐day oversight, support, and development for the HR, Talent Acquisition, Office, and Finance teams
- Own operational reporting, KPIs, dashboards, and process documentation
- Partner with the COO to drive culture, engagement, onboarding, benefits, and employee experience initiatives
- Oversee budgets, cost control, and cross‐department financial discipline in partnership with Finance
- Drive continuous improvement and scalability across all operational workflows
- Act as a key liaison between departments and senior leadership, ensuring communication and alignment
- Support strategic projects, including internal expansion, compliance initiatives, and operational transformation
- Act as a trusted advisor to the COO on organisational structure, performance, risk, and governance
What we're looking for:
- 10+ years proven experience in an Operations leadership role ideally in a global, or multi‐departmental environment
- Strong knowledge of UK employment law, compliance and organisational processes (India/US familiarity is an advantage)
- Confidence leading teams across multiple time zones and functional areas
- Ability to balance big picture thinking with hands‐on delivery
- Strong analytical, problem‐solving, and decision‐making skills
- A proactive, results‐driven mindset with exceptional attention to detail
Interview process:
- Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you'll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.
Benefits and perks:
- Competitive Salary: We value your hard work with a salary of up to £90,000 per annum
- Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
- Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
- Birthday Leave: Celebrate YOU by taking your birthday off
- Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
- Company Pension Scheme: Secure your future with our Company pension scheme
- Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
- Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
- Employee Wellbeing: We've got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you're ever unwell
- Personal Development: We invest in you with tailored training and career growth
- Employee Referral Scheme: Get rewarded for bringing great talent to our team.
About Support Revolution:
At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.
If you're ready to be part of a fast‐growing, forward‐thinking company, join us and be part of the revolution!
Head of Operations in London employer: Support Revolution
Contact Detail:
Support Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Head of Operations role and ask if they know anyone hiring. Personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their operations and culture. Think about how your experience aligns with their needs and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you get comfortable talking about your experience and answering tricky questions. Plus, it’s a great way to refine your pitch!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your leadership experience, especially in global operations, and don’t forget to mention any relevant compliance knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to connect your past experiences with our mission at Support Revolution.
Showcase Your Achievements: When detailing your work history, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in efficiency or successful project completions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Support Revolution
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations. Understand their global footprint and how they manage compliance across different regions. This knowledge will help you demonstrate your expertise and show that you're ready to take charge.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach, especially in multi-departmental environments. Share specific examples of how you've led teams across time zones and how you foster collaboration. This will highlight your ability to drive culture and engagement.
✨Prepare for Strategic Discussions
Think about the operational strategies you've developed in the past. Be ready to discuss how you align these strategies with growth plans and how you measure success through KPIs and dashboards. This shows you're results-driven and focused on continuous improvement.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s future projects and challenges. This not only shows your interest but also gives you a chance to demonstrate your analytical skills and problem-solving mindset.