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- Tasks: Lead a global team, manage Oracle environments, and ensure top-notch service delivery.
- Company: Join Support Revolution, a fast-growing company transforming software support.
- Benefits: Competitive salary, generous leave, remote work, and personal development opportunities.
- Why this job: Be a hands-on leader driving innovation and operational excellence in tech.
- Qualifications: Experience in Oracle DBA, team leadership, and strong communication skills.
The predicted salary is between 54000 - 126000 ÂŁ per year.
Are you a technically minded leader who thrives at the intersection of hands‑on Oracle DBA expertise and people leadership? If so, we want you on our team!
About the role: As Infrastructure Services Manager, you’ll play a key role in ensuring the delivery of high‑quality Infrastructure Services across a diverse customer base. You’ll work closely with Delivery, Sales, Marketing, and Security teams. Leading a talented global team of DBAs and security specialists, you’ll drive operational excellence, ensure robust governance, and deliver seamless services. You’ll oversee complex Oracle environments, manage patching and vulnerability programs, support the sales cycle, and help maintain compliance with internal security and governance standards.
If you are a motivated and inspirational leader who still loves to get hands‑on with complex technical challenges, this role is for you!
What you’ll be doing:
- Lead and develop a global Infrastructure Services team by coaching, mentoring and driving performance
- Plan and allocate resources to meet customer demand and ensure smooth service delivery
- Lead the design, implementation and ongoing management of Oracle environments on a wide variety of platforms including Linux, Solaris, and Cloud‑based systems hosted in AWS and Azure
- Oversee technical delivery across multiple Oracle environments, staying hands‑on with complex DBA activities when needed
- Manage patching, vulnerability management, and security to maintain robust, compliant environments
- Ensure compliance with internal policies, security controls, and governance standards
- Own and lead technical customer meetings and reviews, and support the Sales Team in technical sales presentations
- Foster cross‑team collaboration, working closely with Delivery, Sales, Marketing, and Security teams
- Act as senior escalation point for operational, technical, and security challenges
What we’re looking for:
- Experience in managed services, outsourcing, or multi‑client environments
- Extensive experience as an Oracle Apps DBA
- Deep expertise in Oracle Database technologies
- Proven experience of leading and mentoring technical teams
- Strong customer facing and communication skills with proven experience leading technical customer meetings and reviews
- Strong knowledge of infrastructure, patching, vulnerability management, and security governance
- Exceptional communication skills to engage confidently with customers and senior stakeholders
Interview process: Our hiring process is designed to be efficient and transparent. Here’s what to expect:
- Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps
Benefits and perks: We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: We value your hard work with a salary of up to ÂŁ90,000 per annum
- Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
- Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
- Birthday Leave: Celebrate YOU by taking your birthday off
- Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
- Company Pension Scheme: Secure your future with our Company pension scheme
- Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
- Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK – no office required!
- Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
- Personal Development: We invest in you with tailored training and career growth
- Employee Referral Scheme: Get rewarded for bringing great talent to our team.
About Support Revolution: At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth. If you’re ready to be part of a fast‑growing, forward‑thinking company, join us and be part of the revolution!
Infrastructure Services Manager employer: Support Revolution
Contact Detail:
Support Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Services Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role involves hands-on Oracle DBA expertise, brush up on your knowledge and be ready to discuss specific challenges you've tackled in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Infrastructure Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Infrastructure Services Manager role. Highlight your hands-on Oracle DBA expertise and leadership experience to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and tackled complex technical challenges, and don’t forget to show your enthusiasm for joining StudySmarter!
Showcase Your Communication Skills: Since this role involves engaging with customers and senior stakeholders, make sure your application demonstrates your strong communication skills. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Support Revolution
✨Know Your Tech Inside Out
As an Infrastructure Services Manager, you'll need to demonstrate your hands-on Oracle DBA expertise. Brush up on your technical knowledge, especially around Oracle Database technologies and environments like Linux, Solaris, AWS, and Azure. Be ready to discuss specific challenges you've faced and how you tackled them.
✨Showcase Your Leadership Skills
This role requires strong people leadership, so prepare examples of how you've led and developed teams in the past. Think about times when you coached or mentored team members, and be ready to share how you drove performance and fostered collaboration across teams.
✨Prepare for Customer-Facing Scenarios
Since you'll be leading technical customer meetings, practice articulating complex technical concepts in a way that's easy for non-technical stakeholders to understand. Have a few success stories ready that highlight your communication skills and ability to engage with customers effectively.
✨Understand the Company Culture
Research Support Revolution's mission and values to ensure you're aligned with their goals. During the interview, express how your personal values resonate with theirs, and be prepared to discuss how you can contribute to their mission of empowering businesses through innovative solutions.
