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For Companies At a Glance
- Tasks: Join a dynamic team to develop IT market opportunities and manage customer projects.
- Company: Supermicro is a leading provider of advanced server and networking solutions, rapidly growing in Silicon Valley.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and innovation.
- Why this job: Be part of a tech-driven culture that values creativity and customer focus while making a global impact.
- Qualifications: Relevant experience in IT is preferred; a degree can be offset by hands-on skills.
- Other info: Supermicro promotes diversity and equal opportunity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing companies among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
Job Summary:
The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.
Essential Duties and Responsibilities:
- Provide technical pre-sales and occasional post-sales assistance to customers.
- Enrich the Supermicro offering by evangelizing technology and Supermicro portfolio within customers.
- Assist with technical support escalation, and pre-sales queries.
- Be the trusted advisor within specific customer base, engaging at all levels within customers.
- Manage and develop leads from a technical capability standpoint.
- Deliver POC to end-users, and manage POCs end to end.
- Ability to investigate and work around issues.
- Deliver training to customers on new product offerings and roadmaps.
- Assist internal sales with training and meetings.
Qualifications:
- A degree in related field desirable but not necessary. A degree can be offset by relevant experience.
- 5-10 years relevant experience within IT, specifically within Compute, Storage, and/or Networking.
- Good solution design and diagnostic skills.
- Familiarity and experience with a range of Operating Systems, Storage Software, and/or Network Operating Systems would be beneficial.
- Strong background with compute and storage hardware and architecture.
- Good ability to communicate ideas and solutions to a range of client types.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Field Application Engineer employer: Support Revolution
Contact Detail:
Support Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Engineer
✨Tip Number 1
Familiarise yourself with Supermicro's product offerings and recent innovations. Understanding their technology portfolio will help you engage confidently with potential customers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. This can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-world examples. As a Field Application Engineer, you'll need to demonstrate how you've successfully managed technical challenges and delivered solutions in past roles.
✨Tip Number 4
Stay updated on industry trends and emerging technologies related to compute, storage, and networking. Being knowledgeable about the latest advancements will position you as a trusted advisor to clients and enhance your candidacy.
We think you need these skills to ace Field Application Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Application Engineer at Supermicro. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5-10 years of experience in IT, particularly in Compute, Storage, and Networking. Provide specific examples of projects you've managed or technical support you've provided that demonstrate your capabilities.
Showcase Communication Skills: Since the role requires engaging with customers at various levels, make sure to illustrate your communication skills. Include instances where you've successfully conveyed complex technical information to non-technical stakeholders.
Tailor Your Cover Letter: Craft a compelling cover letter that not only expresses your enthusiasm for the position but also details how your background and skills make you a perfect fit for Supermicro. Mention your ability to work collaboratively across departments and your customer-focused approach.
How to prepare for a job interview at Support Revolution
✨Understand the Company and Its Products
Before your interview, take some time to research Supermicro's offerings and their position in the market. Familiarise yourself with their server, storage, and networking solutions, as well as recent innovations. This knowledge will help you engage in meaningful conversations during the interview.
✨Showcase Your Technical Skills
As a Field Application Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with compute, storage, and networking technologies. Highlight specific projects where you've successfully implemented solutions or resolved complex issues.
✨Prepare for Customer Interaction Scenarios
Since the role involves working closely with customers, think of examples where you've effectively communicated technical concepts to non-technical stakeholders. Prepare to discuss how you've managed customer relationships and provided support, showcasing your ability to be a trusted advisor.
✨Practice Problem-Solving Questions
Expect to face questions that assess your problem-solving skills. Prepare to discuss how you've approached challenges in previous roles, particularly those related to technical support or project management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
