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For Companies At a Glance
- Tasks: Solve server hardware issues for international customers, both remotely and on-site.
- Company: Join Supermicro, a leading name in servers and IT solutions for over 30 years.
- Benefits: Competitive salary, extensive training, and a supportive team environment.
- Why this job: Broaden your IT knowledge while making a real impact on customer satisfaction.
- Qualifications: Vocational education in IT or equivalent experience; strong communication skills required.
- Other info: Flexible role with opportunities for travel and career growth.
The predicted salary is between 30000 - 42000 £ per year.
For our branch in the Netherlands (s-'Hertogenbosch), we are looking for an expansion of our current team of colleagues in the service department to support our customers in the UK. The position will be based in Crawley. Supermicro has been a household name in the field of Motherboards, Servers, and total solutions for more than 30 years, where we provide service based on service contracts for large customers in various sectors.
Essential Duties and Responsibilities:
As a Datacenter System Engineer you are responsible for accepting, registering and solving various problems in the field of server hardware. We analyze and solve problems for our international customers both remotely and at the customer location. This role offers the opportunity to quickly become familiar with many different aspects of IT at various customers. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career. You will be part of a very close team with a good working atmosphere. Customer satisfaction is the focus in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities. You are flexible and willing to travel occasionally to serve our customers.
Qualifications:
- A completed (senior) vocational education towards IT or comparable level obtained through experience.
- You have an excellent command of the English language.
- You have experience with 1st and 2nd line support.
- Experience in datacenters is an advantage.
- You have good communication skills.
- Analytic and problem-solving mindset.
- You quickly gain knowledge.
- You can perform individually and under pressure.
- You have (basic) knowledge of the Windows OS/Linux.
- You have (basic) knowledge of system management (networks, servers, databases).
- You are representable.
What do we have to offer you?
- A competitive monthly salary.
- An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
- Surrounded by colleagues within your field to brainstorm with.
- Various and challenging assignments.
- A working week based on 40 hours.
- A close team with a good working atmosphere.
Are you interested after reading this vacancy? Send in your resume and motivation or contact our account manager/recruiter directly.
Service Engineer in Crawley employer: Support Revolution
Contact Detail:
Support Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the datacentre space. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting server hardware, consider doing mock scenarios or case studies. This will help you feel more confident when discussing your approach during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of our awesome team at Supermicro.
We think you need these skills to ace Service Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with 1st and 2nd line support, and any relevant skills in server hardware and datacentres. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving mindset and communication skills, as these are key for us.
Showcase Your Technical Skills: Don’t forget to mention your knowledge of Windows OS/Linux and system management. We love seeing candidates who can demonstrate their technical expertise, so make sure to include any relevant projects or experiences that highlight these skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Supermicro!
How to prepare for a job interview at Support Revolution
✨Know Your Tech
Brush up on your knowledge of server hardware and the basics of Windows OS and Linux. Be ready to discuss your experience with 1st and 2nd line support, as well as any specific challenges you've faced in datacenters.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about situations where you had to analyse a problem and come up with a solution, especially in high-pressure environments.
✨Communicate Clearly
Since customer satisfaction is key, practice explaining complex technical concepts in simple terms. This will show that you can communicate effectively with clients from various backgrounds.
✨Be Ready to Travel
If you're flexible and willing to travel for the job, make sure to mention this during the interview. It shows your commitment to serving customers and adapting to their needs.
