We’re a multi award‑winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Full‑time position, Monday to Friday, 37.5 hours per week.
The role will be based at our new location:
Pelham National Grid Substation
Stocking Pelham
Hertfordshire
SG9 0JB
Start date: 1st September 2026.
Responsibilities
- Monitor counters and chillers, ensuring they are clean, well‑stocked and presented in line with our six principles.
- Regularly check restaurant areas to maintain consistent levels of cleanliness with meticulous attention to detail.
- Listen carefully to manager instructions and provide prompt, efficient service at all times.
- Communicate confidently with customers, gaining feedback and reacting to their needs to ensure a positive customer experience.
- Follow procedures and display good food safety practice at all times.
Qualifications
- Food Safety Level 2 certificate.
- Health & Safety Level 2 certificate.
- Previous experience in a customer service environment.
- Good merchandising skills and till experience.
Benefits
- An annual day off for your birthday.
- Monthly masterclasses with Michelin‑starred chefs.
- Fully funded development courses from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle‑to‑work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday.
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support loved ones with their new arrival.
General Assistant employer: Support Office
BM Caterers is an excellent employer that values its team members by offering a vibrant work culture focused on exceptional service and coffee artistry. With flexible shifts and opportunities for career growth, employees can thrive in a supportive environment while enjoying the dynamic atmosphere of working across various locations in zones 1 to 3. Join us to be part of a dedicated team that prioritises both personal development and outstanding customer experiences.
