Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations for a growing food retail business and ensure high-quality product delivery.
- Company: Dynamic food retail company focused on exceptional customer experiences.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of the business.
- Other info: Join a passionate team dedicated to growth and innovation in the food industry.
- Why this job: Make a real impact in a fast-paced environment while driving operational excellence.
- Qualifications: Senior operations experience in food retail or hospitality with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites. You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment.
Line Management responsibilities for Operations Managers, and Facilities Manager. Reporting into COO.
Key Responsibilities- People & Leadership
- Clear plans for succession
- Build high-performing teams
- Drive engagement and retention
- Ensure succession plans in place for all
- Operational Leadership
- Develop and implement operational strategies aligned with business objectives
- Oversee daily operations across all retail sites
- Ensure consistent execution of brand standards and product quality
- Drive continuous improvement initiatives
- Clear communications strategy for retail stores
- Commercial Performance
- Full Ownership of operational P&L performance
- Data lead decisions to improve results
- Clear operational plan for sales growth and profitability
- Full accountability for Annual Budget planning and delivery
- Health and Safety Compliance
- Ensure compliance with health and safety and food safety standards
- Deliver strong audit performance
- Implement risk-reducing processes
- Ensure a safe environment for all teams, customers and suppliers
- Facilities Management
- Accountable for performance of Facilities Team
- Accountable for Annual Budget planning and delivery
- Growing the business
- Identify and propose potential new site openings
- Full ownership of new shop openings
- Drive improvement in operational systems
- Senior operations experience in food retail or hospitality
- Strong commercial and P&L management capability
- Knowledge of food safety regulations
- Multi-site leadership experience
- Strong leadership and problem-solving skills
- CMgr, FCMI, MBA (Desirable)
- Passion to be the best in class
- Customer first mindset
- Creative and strategic thinker
- Confident Leader and communicator
- Understands the importance of people
Compensation: To be discussed
Head of Operations in London employer: Support Hub - Office
Contact Detail:
Support Hub - Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the food retail industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Head of Operations role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s operational strategies and recent initiatives. Show them you’re not just another candidate; you’re someone who understands their business and is ready to drive operational excellence from day one.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've built high-performing teams and driven engagement. This is your chance to showcase your people skills and how you can lead operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in food retail, leadership skills, and any relevant P&L management. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the food retail industry and how your background aligns with our goals at StudySmarter. Let us know why you're the perfect fit for this role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve efficiency and drive commercial performance. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Support Hub - Office
✨Know Your Numbers
As the Head of Operations, you'll need to demonstrate a strong grasp of P&L management. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how your decisions impacted the bottom line.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your approach to building high-performing teams. Prepare to share stories that highlight your ability to engage and retain talent, as well as how you’ve successfully implemented succession plans in the past.
✨Emphasise Compliance Knowledge
Health and safety compliance is crucial in food retail. Be prepared to discuss your experience with food safety regulations and how you've ensured compliance in previous positions. Highlight any successful audits or risk-reducing processes you've implemented.
✨Think Strategically About Growth
The company is looking for someone who can identify new site openings and drive operational improvements. Come armed with ideas on potential growth opportunities and be ready to discuss how you've successfully managed multi-site operations in the past.