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- Tasks: Lead operations for a growing food retail business and ensure top-notch customer experiences.
- Company: Dynamic food retail company focused on quality and growth.
- Benefits: Competitive salary, leadership opportunities, and a vibrant work culture.
- Other info: Join a passionate team dedicated to delivering the best in class.
- Why this job: Make a real impact in a fast-paced environment while driving operational excellence.
- Qualifications: Senior operations experience in food retail or hospitality with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites. You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment. Line Management responsibilities for Operations Managers, and Facilities Manager. Reporting into COO.
Key Responsibilities
- People & Leadership
- Clear plans for succession
- Build high-performing teams
- Drive engagement and retention
- Ensure succession plans in place for all
- Operational Leadership
- Develop and implement operational strategies aligned with business objectives
- Oversee daily operations across all retail sites
- Ensure consistent execution of brand standards and product quality
- Drive continuous improvement initiatives
- Clear communications strategy for retail stores
- Commercial Performance
- Full Ownership of operational P&L performance
- Data lead decisions to improve results
- Clear operational plan for sales growth and profitability
- Full accountability for Annual Budget planning and delivery
- Health and Safety Compliance
- Ensure compliance with health and safety and food safety standards
- Deliver strong audit performance
- Implement risk-reducing processes
- Ensure a safe environment for all teams, customers and suppliers
- Facilities Management
- Accountable for performance of Facilities Team
- Accountable for Annual Budget planning and delivery
- Growing the business
- Identify and propose potential new site openings
- Full ownership of new shop openings
- Drive improvement in operational systems
Key Skills & Experience
- Senior operations experience in food retail or hospitality
- Strong commercial and P&L management capability
- Knowledge of food safety regulations
- Multi-site leadership experience
- Strong leadership and problem-solving skills
Qualifications
- CMgr, FCMI, MBA (Desirable)
Key Personal Attributes
- Passion to be the best in class
- Customer first mindset
- Creative and strategic thinker
- Confident Leader and communicator
- Understands the importance of people
Compensation: To be discussed
Head of Operations in England employer: Support Hub - Office
Contact Detail:
Support Hub - Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the food retail industry and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s operational strategies and recent developments. Show us that you’re not just interested in the role, but that you understand their business and can contribute to their growth from day one.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've built high-performing teams and driven engagement. We want to hear about your successes and how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Head of Operations in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key skills and experience mentioned in the job description. Highlight your senior operations experience in food retail or hospitality, and don’t forget to showcase your leadership and problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at StudySmarter. Be sure to mention your experience with P&L management and operational strategies.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive commercial performance and improve operational efficiency. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Support Hub - Office
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operational strategies and performance metrics. Familiarise yourself with their brand standards and product quality expectations. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to building high-performing teams and driving engagement. Share specific examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight your ability to develop succession plans and retain top talent.
✨Demonstrate Commercial Acumen
Since this role involves full ownership of operational P&L performance, come ready to discuss your experience with budget planning and financial management. Use data-driven examples to illustrate how you've improved results and driven sales growth in previous roles.
✨Emphasise Compliance and Safety Standards
Given the importance of health and safety in food retail, be ready to talk about your knowledge of food safety regulations and your experience in ensuring compliance. Discuss any successful audits you've led and how you've implemented risk-reducing processes in your previous positions.