At a Glance
- Tasks: Handle calls and support tenants with housing disrepair claims.
- Company: Support for Tenants, a caring and supportive claims management company.
- Benefits: Competitive hourly wage, flexible working options, and training provided.
- Why this job: Make a real difference by helping tenants in unsafe living conditions.
- Qualifications: Strong communication skills and basic admin abilities required.
- Other info: Entry-level role with opportunities for career progression.
The predicted salary is between 11 - 13 £ per hour.
About Support for Tenants
Support for Tenants is an FCA-regulated housing disrepair claims management company. We support tenants living in unsafe or unhealthy homes, helping them progress housing disrepair cases involving issues such as damp and mould, leaks, heating failures, structural defects, and infestations. We work closely with solicitors, housing providers, and inspection teams to support tenants through the claims process.
The Role
We are looking for a Housing Disrepair Claims Handler / Call Handler to join our team. This is a junior / entry-level role, ideal for someone with strong communication and admin skills who is comfortable handling phone calls and supporting housing disrepair cases. You will be one of the first points of contact for tenants and will assist with basic case handling and administration.
Key Responsibilities
- Handling inbound and outbound calls with tenants.
- Gathering initial information about housing disrepair issues.
- Logging case details accurately on internal systems.
- Requesting documents, photos, and evidence from tenants.
- Supporting case file preparation and organisation.
- Liaising with internal case handlers and solicitors.
- Providing clear, empathetic updates to tenants.
- Ensuring information is recorded accurately and compliantly.
About You
Essential:
- Confident phone manner and good communication skills.
- Basic administration and computer skills.
- Ability to follow processes and handle sensitive conversations.
- Good attention to detail.
Desirable (not essential):
- Experience in call handling, customer service, claims, or housing.
- Familiarity with housing, legal, or support-based environments.
Full training will be provided.
Why Join Us
- Entry-level role with training provided.
- Meaningful work supporting tenants in unsafe housing.
- Friendly and supportive team.
- Opportunity to progress into senior case handling roles.
- Flexible working options over time.
Experience: Required
Languages: English – Advanced
Employment: Part-time
Schedule: 9AM - 6PM
Salary: £11.5 – £12.5 hourly
Benefits: Extra compensation Commission: £X per accepted case
Starting time: Immediate start!
Housing Disrepair Claims Handler / Call Handler employer: Support for Tenants | Free Housing Advice & Repair Claims
Contact Detail:
Support for Tenants | Free Housing Advice & Repair Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Disrepair Claims Handler / Call Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Support for Tenants. Understand their mission and values, especially how they support tenants in unsafe housing. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to get used to discussing sensitive topics and gathering information clearly and empathetically.
✨Tip Number 3
Show off your admin skills! Be ready to talk about your attention to detail and how you manage information. You might want to prepare examples of how you've organised data or handled documentation in previous roles or experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our supportive team at Support for Tenants.
We think you need these skills to ace Housing Disrepair Claims Handler / Call Handler
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be handling calls with tenants, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information and support tenants through their claims.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure that all your information is accurate and well-organised. This will show us that you can handle the administrative side of things without a hitch!
Express Your Empathy: Working with tenants in difficult situations requires a compassionate approach. In your application, share any experiences where you've had to handle sensitive conversations or support someone in need. We want to see that you can connect with tenants on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with Support for Tenants. Don’t miss out on this opportunity!
How to prepare for a job interview at Support for Tenants | Free Housing Advice & Repair Claims
✨Know the Company Inside Out
Before your interview, take some time to research Support for Tenants. Understand their mission, the types of cases they handle, and their approach to supporting tenants. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Practice Your Phone Skills
Since this role involves handling calls, practice speaking clearly and confidently over the phone. You might want to simulate a call with a friend where you gather information about a hypothetical housing issue. This will help you feel more comfortable during the actual interview.
✨Showcase Your Empathy
In this role, you'll be dealing with tenants who may be stressed or upset about their living conditions. Be prepared to discuss how you would handle sensitive conversations. Share examples from your past experiences where you've shown empathy and understanding, even in challenging situations.
✨Highlight Your Attention to Detail
Accuracy is key when logging case details and handling sensitive information. Bring up any experiences where your attention to detail made a difference, whether in previous jobs or academic settings. This will reassure the interviewers that you can manage the responsibilities of the role effectively.
