At a Glance
- Tasks: Provide compassionate remote support and empower individuals to live independently.
- Company: Join a multi-award-winning digital care service making a real difference.
- Benefits: Earn £14.35 per hour with flexible shifts and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a positive impact on people's lives while using innovative technology.
- Qualifications: Experience in care or support roles, with strong communication skills.
The predicted salary is between 14.35 - 14.35 £ per hour.
Accountable to: SOL Connect Team Leader
Salary: £14.35 per hour
Hours: Relief
Base: Wishaw or Glasgow
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey. This is a unique opportunity for a person centred and forward-thinking support practitioner to use their skills to deliver support in a different way.
Job Purpose
- Advisor: As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology. The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.
- Responder: Whilst on shift as the Responder, you will provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose. The role is a night shift-based role and would require the post holder to react as and when required to requests of support from individuals. The role will be based within one of the SOL Offices which are in Glasgow and Wishaw. You would be required to work across all offices on an as and when required basis.
Main Duties of the Post
- Provide an out of hours response to the people we work for, responding to Alarm activations.
- Personal Care Requests
- Emergency medical support
- Supports after a fall.
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
- To demonstrate a sound knowledge and understanding of Sol’s policies and procedures which apply to the day-to-day care of the individual.
- To demonstrate an ability to work in accordance with these.
- To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.
Work Pattern
Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.
Key Responsibilities
- Responsive care and support: Provide warm, person-centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
- Person centred approach: Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
- Enablement: Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation as people progress.
- Empowerment and Advocacy: Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
- Facilitate connections: Support people to make the most of our technology to help them stay connected with their loved ones and community.
- Support Carers: Facilitate around the clock care and support that takes account of and supports the role of carers.
- Team collaboration: Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes. Provide support to your colleagues following any difficult calls/interactions.
- Alarms monitoring: Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
- Working with others: Maintain strong collaborative relationships with our partners in the Health and Social Care Partnership.
- Medication: Where appropriate provide medication prompts to people to reduce reliance on direct support workers to meet this need.
- Crisis Management: Implement strategies for managing crises and emergencies, ensuring the safety and well-being of the people we support.
- Reflective Practice: Engage in reflective practice debrief sessions to ensure continuous learning.
- Keeping Records: Maintain accurate and up-to-date records on the health, wellbeing, and achievements of the people we support.
- Weekly Planning: Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
- Regular Reviews: Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve the outcomes that are important to them.
- Following Policies: Understand and follow SOL’s policies and procedures.
- Maintaining Reputation: Uphold and protect the positive image and reputation of SOL.
- Adult Protection: Ensure that any concerns about an adult who may be at risk of harm are raised immediately.
- Incident Management: Record any incidents and escalate these.
- Update TEC Support Plans: Keep support plans updated to reflect the changing needs of the people we support. Highlight where these require updated due to a change in preferences or needs.
SOL Connect - Relief Advisor & Responder employer: Support for Ordinary Living
Support for Ordinary Living is an exceptional employer that prioritises the well-being and professional growth of its staff. With a strong commitment to person-centred care, employees enjoy a supportive work culture that values empathy and flexibility, alongside competitive pay and opportunities for ongoing development in the rewarding field of home support. Working in North Lanarkshire, you will be part of a dedicated team making a meaningful difference in the lives of those you support.
Contact Details:
Support for Ordinary Living Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SOL Connect - Relief Advisor & Responder
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Support for Ordinary Living.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Support for Ordinary Living.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Support for Ordinary Living, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace SOL Connect - Relief Advisor & Responder
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Support for Ordinary Living.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Support for Ordinary Living.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Support for Ordinary Living. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Support for Ordinary Living. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Support for Ordinary Living
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Support for Ordinary Living’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
