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- Tasks: Provide compassionate remote support and respond to care requests using innovative technology.
- Company: Join an award-winning digital care service empowering independence.
- Benefits: Earn ÂŁ13.50ph with flexible shifts and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No specific qualifications required, just a caring attitude and willingness to learn.
The predicted salary is between 13 - 16 ÂŁ per hour.
Location: Base: Wishaw or Glasgow.
Hours: Relief (Flexible work schedules including Day, Backup, and Night shifts).
Salary: ÂŁ13.50ph.
General Description: SOL Connect is an established, multi‑award‑winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes. Integrating cutting‑edge technology with person‑centred planning, we collaborate to create TEC solutions that allow people to take control of their own care journey.
Job Purpose:
- Advisor: Provide responsive remote support via our video‑conferencing HUB, applying traditional care and support skills with bespoke technology. Handle calls for reassurance, medication reminders, distress, or mental health support, delivering compassionate care remotely. Note: Position involves extended periods of sitting and screen time.
- Responder: When on shift, provide out‑of‑hours support to individuals, respond to requests, handle night shift duties, and react to support requests. Must work across SOL offices in Glasgow and Wishaw as required.
Main Duties of the Post:
- Provide out‑of‑hours response to people we work for, including: alarm activations, personal care requests, emergency medical support, post‑fall support, technical support, safeguarding welfare and wellbeing, answering hub calls, providing admin support when not providing physical support.
- Demonstrate sound knowledge and understanding of SOL’s policies and procedures; work in accordance with them.
- Uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- Contribute to organisational processes and systems for monitoring and evaluating quality of service provided to individuals.
Key Responsibilities:
- Responsive care and support: Deliver warm, person‑centred support remotely, aligned with individual TEC support plans.
- Person‑centred approach: Treat people with compassion, respect, dignity, maintaining high standards of service delivery in line with National Health and Social Care Standards.
- Enablement: Support people in regaining skills, maximising independence, setting personal goals, fostering motivation.
- Empowerment and Advocacy: Advocate for rights and needs, empower people to control their TEC journey.
- Facilitate connections: Help people use technology to stay connected with loved ones and community.
- Support carers: Provide around‑the‑clock care reflecting carer roles.
- Team collaboration: Work with Advisor team, support colleagues after difficult calls.
- Alarms monitoring: Monitor passive alarms, ensure correct action, report patterns/trends indicating deterioration.
- Working with others: Maintain collaborative relationships with Health and Social Care partners.
- Medication prompts: Where appropriate, provide prompts reducing reliance on direct support workers.
- Crisis management: Implement strategies for crises, ensuring safety and wellbeing.
- Reflective practice: Engage in debrief sessions, continuous learning.
- Keeping records: Maintain accurate, up‑to‑date records of health, wellbeing, achievements.
- Weekly planning: Assist individuals in organising weekly plans, ensuring flexibility.
- Regular reviews: Facilitate and record reviews to ensure outcomes are achieved.
- Following policies: Understand and follow SOL policies and procedures.
- Maintaining reputation: Uphold and protect positive image.
- Adult protection: Raise any concerns about adults at risk immediately.
- Incident management: Record incidents and elevate them.
- Update TEC support plans: Keep plans updated to reflect changing needs/preferences.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other – Hospitals and Health Care
SOL Connect - Relief Advisor & Responder employer: Support for Ordinary Living
Contact Detail:
Support for Ordinary Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOL Connect - Relief Advisor & Responder
✨Tip Number 1
Get to know SOL Connect inside out! Familiarise yourself with their values and services. When you chat with them, show that you understand how they empower people to live independently.
✨Tip Number 2
Practice your communication skills! Since you'll be providing remote support, being clear and compassionate is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at SOL Connect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your relevant skills for the Relief Advisor & Responder role.
We think you need these skills to ace SOL Connect - Relief Advisor & Responder
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting others.
Tailor Your Application: Make sure to customise your application for the Relief Advisor & Responder role. Highlight any relevant experience you have in care or support, and show us how your skills align with our mission at SOL Connect.
Showcase Your Compassion: This role is all about providing compassionate care, so make sure to include examples of how you've demonstrated empathy and understanding in past roles. We love hearing about your experiences in helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at SOL Connect!
How to prepare for a job interview at Support for Ordinary Living
✨Know Your Stuff
Familiarise yourself with SOL Connect’s mission and values. Understand how they integrate technology with care, and be ready to discuss how your skills align with their person-centred approach.
✨Show Compassion
Prepare examples that showcase your ability to provide compassionate care. Think about times when you’ve supported someone in distress or helped them regain independence, as this will resonate well with the role.
✨Be Tech-Savvy
Since the role involves using technology for remote support, brush up on any relevant tech skills. Be ready to discuss how you’ve used technology in previous roles to enhance care or communication.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the organisation. Inquire about their training processes, team dynamics, or how they measure success in providing care. This demonstrates your commitment and eagerness to contribute.