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- Tasks: Provide compassionate remote support to empower individuals in their care journey.
- Company: Join an award-winning digital care service dedicated to community wellbeing.
- Benefits: Earn £13.50 per hour with flexible shifts and a supportive team environment.
- Other info: Great opportunity for personal growth and making meaningful connections.
- Why this job: Make a real difference in people's lives while using innovative technology.
- Qualifications: No specific qualifications required, just a caring attitude and willingness to learn.
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.
Position Overview
Sol Connect Relief Advisor – Greenock
Vacancy – Relief Advisor
Accountable to: SOL Connect Team Leader
Hourly Rate: £13.50
Hours: Relief
Base: Inverclyde
Job Purpose
As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology.
The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.
Please Note
This position involves extended periods of sitting and screen time.
Work Pattern
Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.
Key Responsibilities
- Responsive care and support: Provide warm, person-centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
- Person centred approach: Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
- Enablement: Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation as people progress.
- Empowerment and Advocacy: Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
- Facilitate connections: Support people to make the most of our technology to help them stay connected with their loved ones and community.
- Support Carers: Facilitate around the clock care and support that takes account of and supports the role of carers.
- Team collaboration: Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes. Provide support to your colleagues following any difficult calls/interactions.
- Alarms monitoring: Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
- Working with others: Maintain strong collaborative relationships with our partners in the Health and Social Care Partnership.
- Medication: Where appropriate provide medication prompts to people to reduce reliance on direct support workers to meet this need.
- Crisis Management: Implement strategies for managing crises and emergencies, ensuring the safety and well-being of the people we support.
- Reflective Practice: Engage in reflective practice debrief sessions to ensure continuous learning.
- Keeping Records: Maintain accurate and up-to-date records on the health, wellbeing, and achievements of the people we support.
- Weekly Planning: Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
- Regular Reviews: Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve the outcomes that are important to them.
- Following Policies: Understand and follow SOL’s policies and procedures.
- Maintaining Reputation: Uphold and protect the positive image and reputation of SOL.
- Adult Protection: Ensure that any concerns about an adult who may be at risk of harm are raised immediately.
- Incident Management: Record any incidents and expedite and oversee escalation.
- Update TEC Support Plans: Keep support plans updated to reflect the changing needs of the people we support. Highlight where these require an update due to a change in preferences or needs.
Experience
Preferred – 1 Year social care experience as well as experience in supporting people who are living with mental illness, disability, addictions or autism.
Location
Inverclyde
Department
SOL Connect Relief
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SOL Connect Relief Advisor – Greenock employer: Support for Ordinary Living
Contact Detail:
Support for Ordinary Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOL Connect Relief Advisor – Greenock
✨Tip Number 1
Get to know the company! Before your interview, dive into SOL Connect's mission and values. Understanding how they empower people to live independently will help you connect your experiences with their goals.
✨Tip Number 2
Practice your remote support skills! Since you'll be providing care over video calls, try role-playing scenarios with friends or family. This will help you feel more comfortable and confident when it comes to delivering compassionate support.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss how you've used technology in past roles to enhance care or communication. Highlighting your ability to adapt to new tools will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It shows you're genuinely interested and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace SOL Connect Relief Advisor – Greenock
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way in making a connection.
Tailor Your Application: Make sure to customise your application for the SOL Connect Relief Advisor position. Highlight your relevant skills and experiences that align with our mission of providing compassionate care and support. Show us why you’re the perfect fit!
Show Your Passion: We love seeing candidates who are genuinely passionate about helping others. In your application, express your enthusiasm for supporting people living with mental illness, addictions, or disabilities. Let us know why this role matters to you!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail and professionalism. And remember, apply through our website for the best chance of getting noticed!
How to prepare for a job interview at Support for Ordinary Living
✨Know Your Stuff
Familiarise yourself with SOL Connect's mission and values. Understand how they integrate technology with person-centred care. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Compassion
Prepare examples from your past experiences where you've provided support or care to others. Highlight your ability to treat people with respect and dignity, as this is crucial for the role of a Relief Advisor.
✨Be Tech-Savvy
Brush up on your tech skills! Since the role involves using bespoke technology for remote support, be ready to discuss any relevant experience you have with digital tools or platforms that enhance communication and care.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you understand how you can contribute to the team's success at SOL Connect.