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- Tasks: Provide out-of-hours support and respond to various requests from individuals in need.
- Company: SOL Connect enhances independent living through innovative technology and compassionate support.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment with training opportunities.
- Other info: Night shifts with a car provided during work hours; part-time options may be available.
- Why this job: Make a real difference in people's lives while working in a dynamic and fulfilling role.
- Qualifications: Must have a valid driving licence, good communication skills, and a willingness to learn.
The predicted salary is between 25000 - 35000 £ per year.
JOB DESCRIPTION
ON CALL RESPONDER – NORTH LANARKSHIRE
Accountable to: SOL Connect Team Leader
Salary: £13.50 per hour
Hours: 42 average per week
Annual Leave: 6 Weeks
Base: WISHAW
Work Pattern :-
Shifts are 12 hours in duration, running from 8:30 PM to 8:30 AM. This is a nightshift-only position.
WEEK 1 – Tuesday, Wednesday, Thursday (36 HOUR WEEK)
WEEK 2 – Monday, Friday, Saturday, Sunday (48 HOUR WEEK)
Part-time or relief hours may be considered – please indicate in your application.
SOL Connect provide people with an affordable route to independent living through the very latest technology.
We increase the quality of a person’s life by reducing the reliance on paid support and ensuring their continued safety and increased independence through the use of assistive technology.
General Description
To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose.
The role is a night shift-based role and would require the post holder to react as and when required to requests of support from people we work for. The role will be based mainly within our Wishaw office, however you may be required to work from the Glasgow office on occasion and in emergencies.
A company vehicle will be provided during your shift.
This role involves driving company fleet vehicles. Any offer of employment will be subject to the candidate meeting the requirements to be insured under the company’s motor insurance policy.
Main Duties of the Post
Provide an out of hours response to the people we work for, responding to:
- Alarm activations
- Personal Care Requests
- Emergency medical support
- Supports after a fall
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
- To demonstrate a sound knowledge and understanding of Sol’s policies and procedures which apply to the day to day care of the individual. To demonstrate an ability to work in accordance with these.
- To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.
Other Duties/Expectations
- Ability to understand and work in accordance with the values and principles of SOL and Supported Living.
- Willing to take up training opportunities
- Willingness to take part and contribute to the appraisal process.
- Have a full valid driving license and access to a vehicle to travel to each office ( car is provided whilst on shift)
CARRY THE CULTURE OF SOL and
- be a good ambassador for SOL
- be sympathetic to the values and beliefs of SOL
- be positive in their outlook and open to new ideas and change
- be trustworthy
- welcome responsibility
- be able to work in a person -centred way and promote the needs of each individual
WORK WITHIN SOL CONNECT TEAM TO
- be able to work under pressure
- be a team player who can work well as part of a team, or individually.
- be responsible and confident in decision making
- be able to produce work to deadlines
- be able to provide a service to SOL Customers in a consistent and efficient way
- be flexible to meet the workload demands of the post, including flexible hours
- be willing to undertake training, including I.T. systems
- be reliable and adaptable
SHARE ORGANISATIONAL RESPONSIBILITIES
- excellent interpersonal skills
- respect and maintain confidentiality
- be Computer literate – working knowledge of systems employed
- have good organisational skills and ability to prioritise work i.e. time management
- be able to understand interpret SOL Policy areas e.g. Equal opportunities and the ability to apply these to working practice
- have a mature outlook
- good communication skills: verbal/written, and presentation.
- good problem solving skills
- be flexible to meet the workload demands of the post
SOL CONNECT Overnight Responder employer: Support for Ordinary Living
Contact Detail:
Support for Ordinary Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOL CONNECT Overnight Responder
✨Tip Number 1
Familiarise yourself with the specific technologies and assistive devices used by SOL Connect. Understanding how these tools work will not only help you in the role but also show your commitment to providing quality support.
✨Tip Number 2
Network with current employees or professionals in the field of supported living. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle emergency situations or support requests, as this role requires quick thinking and problem-solving skills.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to different working hours. Since the role involves night shifts and varying schedules, showing that you are open to this will make you a more attractive candidate.
We think you need these skills to ace SOL CONNECT Overnight Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the SOL CONNECT Overnight Responder position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in support roles or similar environments. Emphasise any experience with assistive technology or working in a person-centred way.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals in achieving independence. Mention your understanding of SOL's values and how you embody them, as well as your willingness to undertake training and adapt to new challenges.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Support for Ordinary Living
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the SOL CONNECT Overnight Responder. Be prepared to discuss how your skills and experiences align with the specific duties, such as providing emergency support and responding to alarm activations.
✨Demonstrate Your Values
The organisation values a person-centred approach and a commitment to their mission. Be ready to share examples from your past experiences that showcase your ability to work in accordance with these values, highlighting your empathy and dedication to supporting individuals.
✨Showcase Your Problem-Solving Skills
Given the nature of the role, it's crucial to demonstrate your problem-solving abilities. Prepare scenarios where you've successfully handled emergencies or difficult situations, emphasising your decision-making process and the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the technology used in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.