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- Tasks: Provide out-of-hours support and respond to various requests from individuals in need.
- Company: SOL Connect enhances independent living through innovative technology and compassionate support.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment with training opportunities.
- Why this job: Make a real difference in people's lives while working in a dynamic and fulfilling role.
- Qualifications: Must have a valid driving licence, good communication skills, and a willingness to learn.
- Other info: Night shifts with a car provided during work hours; part-time options may be available.
The predicted salary is between 25000 - 35000 £ per year.
Overview
ON CALL RESPONDER – NORTH LANARKSHIRE
Accountable to: SOL Connect Team Leader
Salary: £13.50 per hour
Hours: 42 average per week
Annual Leave: 6 Weeks
Base: WISHAW
Work Pattern: Shifts are 12 hours in duration, running from 8:30 PM to 8:30 AM. This is a nightshift-only position.
Week 1: Tuesday, Wednesday, Thursday (36 hour week)
Week 2: Monday, Friday, Saturday, Sunday (48 hour week)
Part-time or relief hours may be considered—please indicate in your application.
Location note: The role is based mainly at Wishaw; occasional work from Glasgow office may be required and in emergencies. A company vehicle is provided during your shift.
General Description
To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose. The role requires night shift work and responding to requests for support from people we work for.
Main Duties of the Post
- Provide an out of hours response to the people we work for, responding to:
- Alarm activations
- Personal Care Requests
- Emergency medical support
- Supports after a fall
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support
- Demonstrate knowledge and understanding of SOL policies and procedures applicable to day-to-day care
- Uphold and safeguard the positive image and reputation of the organisation with external agencies and contracts
- Contribute to organisational processes and systems for monitoring and evaluating quality of service
Other Duties / Expectations
- Understand and work in accordance with the values and principles of SOL and Supported Living
- Willing to take up training opportunities
- Willingness to participate in the appraisal process
- Full valid driving license and access to a vehicle to travel to each office (car provided on shift)
Culture and Team Responsibilities
- Carry the culture of SOL and be a good ambassador for SOL
- Be sympathetic to SOL values and beliefs
- Be positive, open to new ideas and change
- Be trustworthy and willing to take responsibility
- Work in a person-centred way and promote individual needs
Working with SOL Connect Team
- Ability to work under pressure
- Team player or independent worker
- Responsible and confident in decision making
- Able to produce work to deadlines
- Provide a service to SOL customers consistently and efficiently
- Flexible to meet workload demands, including flexible hours
- Willing to undertake training, including IT systems
- Reliable and adaptable
Shared Organizational Responsibilities
- Excellent interpersonal skills
- Respect and maintain confidentiality
- Computer literate – working knowledge of systems
- Good organisational and time management skills
- Understand SOL policy areas (e.g., Equal opportunities) and apply to practice
- Mature outlook
- Good communication skills (verbal/written) and presentation
- Good problem solving skills
- Flexible to meet workload demands
Note: The original content included multiple job postings and location references that are not part of this role description and have been omitted for clarity.
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SOL CONNECT Overnight Responder employer: Support for Ordinary Living
Contact Detail:
Support for Ordinary Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOL CONNECT Overnight Responder
✨Tip Number 1
Familiarise yourself with the specific technologies and assistive devices used by SOL Connect. Understanding how these tools work will not only help you in the role but also show your commitment to providing quality support.
✨Tip Number 2
Network with current employees or professionals in the field of supported living. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle emergency situations or support requests, as this role requires quick thinking and problem-solving skills.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to different working hours. Since the role involves night shifts and varying schedules, showing that you are open to this will make you a more attractive candidate.
We think you need these skills to ace SOL CONNECT Overnight Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the SOL CONNECT Overnight Responder position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in support roles or similar environments. Emphasise any experience with assistive technology or working in a person-centred way.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals in achieving independence. Mention your understanding of SOL's values and how you embody them, as well as your willingness to undertake training and adapt to new challenges.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Support for Ordinary Living
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the SOL CONNECT Overnight Responder. Be prepared to discuss how your skills and experiences align with the specific duties, such as providing emergency support and responding to alarm activations.
✨Demonstrate Your Values
The organisation values a person-centred approach and a commitment to their mission. Be ready to share examples from your past experiences that showcase your ability to work in accordance with these values, highlighting your empathy and dedication to supporting individuals.
✨Showcase Your Problem-Solving Skills
Given the nature of the role, it's crucial to demonstrate your problem-solving abilities. Prepare scenarios where you've successfully handled emergencies or difficult situations, emphasising your decision-making process and the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the technology used in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
