Support Worker - Enhanced Care & Support in London

Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities. We believe that life is worth living when the things that matter most are present — love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That’s what ordinary living is all about.

We work to create a world where the people we support are truly seen, heard, and enabled to live meaningful, connected, and fulfilling lives.

A key expectation of everyone who works for SOL is that they live and breathe our values:

• Do the right thing
• Make a difference
• Take responsibility
• Challenge the status quo
• Look at the world from different perspectives
• Find joy in the ordinary

These values are central to how we work — they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.

Key Tasks & Responsibilities

As an Enhanced Care and Support Worker, you’ll provide high quality person-centred care to individuals with learning disabilities who may display behaviours of concern. Your role is to support people to live as independently as possible in their own homes and communities, promoting inclusion, dignity, and meaningful participation - in line with their Outcome-Based Support Plans and SOL's mission, vision, and values.

• Provide compassionate, person-centred care and support in individuals' own or family homes, promoting dignity, choice, and inclusion.
• Assist with personal care (e.g. bathing) and daily living tasks (e.g. cooking, cleaning, shopping), encouraging independence wherever possible.
• Safeguard individuals' health, wellbeing, property, and finances, and respond appropriately to concerns or emergencies in line with SOL policies.
• Support individuals to make informed decisions, maintain positive relationships, and take part in their communities through valued social roles.
• Proactively manage behaviours of concern by identifying triggers, applying positive behaviour strategies, and using appropriate de-escalation techniques.
• Communicate effectively using methods suited to individual needs, including verbal, non-verbal, visual, and gesture-based approaches.
• Work collaboratively as part of a consistent and flexible support team, attending meetings, handovers, and reflective sessions as required.
• Maintain accurate, up-to-date records of support, plans, and outcomes using SOL's digital systems.
• Uphold SOL's values and reputation and act as a role model for best practice in all interactions.
• Ensure compliance with SOL policies, SSSC Codes of Practice, and regulatory standards.
• Engage in ongoing professional development through training, reflective practice, and completing relevant qualifications (e.g. SVQ).

Skills & Attributes

• Reliable, trustworthy, and committed to delivering person-centred care.
• Empathetic, respectful, and non-judgmental — supporting each individual's rights to dignity, choice, and inclusion.
• Reflective, adaptable, and open to learning and feedback.
• Flexible in availability and able to respond to the changing needs of individuals and the service.
• Positive and solution-focused, embracing creativity and new ways of working.
• Able to work both independently and as part of a collaborative team.
• Skilled communicator — confident in listening, negotiating, and responding professionally.
• Comfortable with using IT and digital systems in everyday tasks.
• Professional in conduct — maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.

Knowledge & Experience

• 3 years experience of delivering person-centred care and experience supporting people with complex needs.
• Understanding of Outcome-Based Support Planning and the ability to implement support plans effectively.
• Awareness of safeguarding responsibilities and best practices in supporting vulnerable individuals.
• Familiarity with health and safety, confidentiality, and adult protection protocols.
• Understanding of and ability to work in line with the standards and guidance of the Care Inspectorate and the Scottish Social Services Council (SSSC).
• Commitment to completing all required mandatory training and another specified training due to support need and to achieve the qualifications necessary for SSSC registration, including SVQ.
• Registration with the SSSC (or willingness to register within required timescales).
• Membership of the PVG (Protecting Vulnerable Groups) scheme or willingness to join.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Location: South Lanarkshire, Scotland, United Kingdom.