Support Worker (Care & Support) in London

About SOL Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities. We believe that life is worth living when the things that matter most are present — love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That is what ordinary living is all about. We work to create a world where the people we support are truly seen, heard, and enabled to live meaningful, connected and fulfilling lives.

A key expectation of everyone who works for SOL is that they live and breathe our values:

• Do the right thing.
• Make a difference.
• Take responsibility.
• Challenge the status quo.
• Look at the world from different perspectives.
• Find joy in the ordinary.

These values are central to how we work — they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.

Key Tasks & Responsibilities

• As a Support Worker with SOL, you will provide high-quality, person-centred support that empowers people to live fulfilling, independent lives in line with their Outcome-Based Support Plans and SOL's mission, vision, and values.
• Deliver compassionate, respectful care that promotes dignity, autonomy, and inclusion.
• Support people in their own homes or family homes to maintain their tenancy and live the lifestyle they choose.
• Assist with personal care (e.g. bathing) and daily living tasks such as cooking, cleaning, and shopping, where appropriate.
• Safeguard individuals' health, wellbeing, finances, and property, and respond appropriately in emergency situations.
• Promote social inclusion by supporting participation in activities and encouraging the maintenance of positive relationships with family, friends, and the community.
• Accurately record all required information using SOL's digital systems and contribute to the ongoing improvement of service quality.
• Work collaboratively with colleagues, families, and external professionals to deliver consistent and coordinated support.
• Support the development and delivery of high-quality services by maintaining compliance with SOL's policies, SSSC Codes of Practice, National Care and Care Inspectorate standards.
• Participate in coaching, reflection, and review processes to support personal and professional development.
• Maintain continuous professional development and meet all training and SSSC registration requirements, including any mandatory training and the completion of an SVQ.
• Represent SOL positively in all interactions, upholding our values and safeguarding the organisation's reputation.

Skills & Attributes

• We are looking for someone who brings not just the relevant skills, but the right values and attitude to make a genuine difference in people's lives.
• Reliable, trustworthy, and committed to delivering person-centred care.
• Empathetic, respectful, and non-judgmental — supporting each individual's rights to dignity, choice, and inclusion.
• Reflective, adaptable, and open to learning and feedback.
• Flexible in availability and able to respond to the changing needs of individuals and the service.
• Positive and solution-focused, embracing creativity and new ways of working.
• Able to work both independently and as part of a collaborative team.
• Skilled communicator — confident in listening, negotiating, and responding professionally.
• Comfortable with using IT and digital systems in everyday tasks.
• Professional in conduct — maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.

Knowledge & Experience

• Experience of delivering person-centred care and support (desirable but not essential — full training will be provided).
• Understanding of and ability to work in line with the standards and guidance of the Care Inspectorate and the Scottish Social Services Council (SSSC).
• Commitment to completing all required training and achieving the qualifications necessary for SSSC registration, including SVQ.
• Registration with the SSSC (or willingness to register within required timescales).
• Membership of the PVG (Protecting Vulnerable Groups) scheme or willingness to join.