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For Companies At a Glance
- Tasks: Provide compassionate remote support to empower individuals in their care journey.
- Company: Join an award-winning digital Technology Enabled Care service.
- Benefits: Flexible hours, competitive pay, and a chance to make a real difference.
- Why this job: Be part of a team that champions independence and wellbeing for those in need.
- Qualifications: Experience in care and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
Accountable to: SOL Connect Team Leader
Hourly Rate: £13.50
Hours: Relief
Base: Inverclyde
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.
Job Purpose
As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology.
Work Pattern
Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.
Additional Information
This position involves extended periods of sitting and screen time.
Key Responsibilities
- Responsive care and support: Provide warm, person-centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
- Person centred approach: Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
- Enablement: Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation as people progress.
- Empowerment and Advocacy: Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
- Facilitate connections: Support people to make the most of our technology to help them stay connected with their loved ones and community.
- Support Carers: Facilitate around the clock care and support that takes account of and supports the role of carers.
- Team collaboration: Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes. Provide support to your colleagues following any difficult calls/interactions.
- Alarms monitoring: Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
- Working with others: Maintain strong collaborative relationships with our partners in the Health and Social Care Partnership.
- Medication: Where appropriate provide medication prompts to people to reduce reliance on direct support workers to meet this need.
- Crisis Management: Implement strategies for managing crises and emergencies, ensuring the safety and well-being of the people we support.
- Reflective Practice: Engage in reflective practice debrief sessions to ensure continuous learning.
- Keeping Records: Maintain accurate and up-to-date records on the health, wellbeing, and achievements of the people we support.
- Weekly Planning: Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
- Regular Reviews: Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve the outcomes that are important to them.
- Following Policies: Understand and follow SOL’s policies and procedures.
- Maintaining Reputation: Uphold and protect the positive image and reputation of SOL.
- Adult Protection: Ensure that any concerns about an adult who may be at risk of harm are raised immediately.
- Incident Management: Record any incidents and elevate them as required.
- Update TEC Support Plans: Keep support plans updated to reflect the changing needs of the people we support. Highlight where these require updates due to a change in preferences or needs.
SOL Connect Relief Advisor - Greenock employer: Support for Ordinary Living
Contact Detail:
Support for Ordinary Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOL Connect Relief Advisor - Greenock
✨Tip Number 1
Get to know the company! Research SOL Connect and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Relief Advisor, you'll be providing support remotely, so it's crucial to convey warmth and empathy through your voice. Try role-playing with a friend to get comfortable with the tech and the conversation.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at SOL Connect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace SOL Connect Relief Advisor - Greenock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Relief Advisor role. Highlight your experience in providing person-centred support and how you can use technology to empower individuals. We want to see how you connect with our mission!
Showcase Your Skills: Don’t just list your qualifications; show us how your skills align with the responsibilities of the role. Whether it’s crisis management or reflective practice, give us examples that demonstrate your expertise and passion for care.
Be Person-Centred: Remember, this role is all about the people we support. Use your application to convey your understanding of compassion, respect, and dignity in care. Share stories or experiences that reflect your commitment to empowering others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Support for Ordinary Living
✨Know Your Stuff
Familiarise yourself with SOL Connect's mission and values. Understand how they integrate technology with person-centred care. This will help you demonstrate your alignment with their goals during the interview.
✨Show Empathy and Compassion
As a Relief Advisor, you'll be supporting individuals with various needs. Prepare examples from your past experiences where you've shown empathy and compassion. This will highlight your suitability for the role and your understanding of the importance of person-centred support.
✨Practice Remote Communication Skills
Since the role involves providing support via video conferencing, practice your remote communication skills. Ensure you're comfortable using technology and can convey warmth and support through a screen. This will be crucial in making a positive impression.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your crisis management and reflective practice skills. Think of specific situations where you've had to manage crises or reflect on your practice, and be ready to discuss how you handled them effectively.
