At a Glance
- Tasks: Provide compassionate remote support to individuals using innovative technology.
- Company: Join a multi-award-winning digital care service in Greenock.
- Benefits: Earn £13.50 per hour with 30 days annual leave and flexible shifts.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working night shifts.
- Qualifications: Experience in social care, especially with mental health or disabilities.
The predicted salary is between 27300 - 31200 £ per year.
Accountable to: SOL Connect Team Leader
Salary: £13.50 per hour
Hours: 42 average hours per week
Annual Leave: 30 days inclusive of public holidays
Base: Greenock
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey. This is a unique opportunity for a person-centred and forward-thinking support practitioner to use their skills to deliver support in a different way.
Job Purpose
As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology. The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.
Work Pattern
This role involves 12-hour shifts, running from 19:00 to 07:00 on a rotational basis:
- Week 1 – Tuesday, Wednesday, Thursday
- Week 2 – Monday, Friday, Saturday, Sunday
Key Responsibilities
- Provide warm, person-centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
- Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
- Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation.
- Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
- Support people to make the most of our technology to help them stay connected with loved ones and community.
- Facilitate around the clock care and support that takes account of and supports the role of carers.
- Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes, and provide support to colleagues following difficult calls/interactions.
- Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans.
- Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
- Maintain strong collaborative relationships with partners in the Health and Social Care Partnership.
- Provide medication prompts to people where appropriate to reduce reliance on direct support workers.
- Implement strategies for managing crises and emergencies, ensuring the safety and well-being of the people we support.
- Engage in reflective practice debrief sessions to ensure continuous learning.
- Maintain accurate and up-to-date records on the health, wellbeing, and achievements of the people we support.
- Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
- Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve desired outcomes.
- Understand and follow SOL’s policies and procedures.
- Uphold and protect the positive image and reputation of SOL.
- Raise any concerns about an adult who may be at risk of harm immediately.
- Record any incidents and escalate them appropriately.
- Keep support plans updated to reflect changing needs and highlight where updates are required due to a change in preferences or needs.
Location: Inverclyde – Greenock
Department: SOL Connect - Advisor
Experience Preferred: 1 year social care experience, including experience supporting people living with mental illness, disability, addictions or autism.
Contact: To apply, please contact the SOL Connect recruitment team.
SOL Connect Advisor - GREENOCK Full Time (Nightshift) employer: Support for Ordinary Living
At SOL Connect, we pride ourselves on being an exceptional employer that values compassion and innovation in the care sector. Our supportive work culture fosters personal and professional growth, offering extensive training and development opportunities for our team members. Located in Greenock, we provide a unique chance to make a meaningful impact in the lives of individuals while enjoying a competitive salary and generous annual leave, all within a collaborative and forward-thinking environment.
Contact Details:
Support for Ordinary Living Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SOL Connect Advisor - GREENOCK Full Time (Nightshift)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SOL Connect. Understand their values and how they empower people to live independently. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience aligns with the responsibilities of a SOL Connect Advisor, especially around providing compassionate support and using technology effectively.
✨Tip Number 3
Show your passion for person-centred care! During the interview, share specific examples of how you've supported individuals in the past. Highlight your ability to adapt and respond to their needs, especially in challenging situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace SOL Connect Advisor - GREENOCK Full Time (Nightshift)
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for supporting others shine through. We want to see how you connect with the values of person-centred care and how you can make a difference in people's lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have in social care, especially with mental health or disabilities. We love seeing how your background aligns with the role of a SOL Connect Advisor!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the nightshift role at SOL Connect.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at Support for Ordinary Living
✨Know Your Stuff
Familiarise yourself with SOL Connect's mission and values. Understand how they integrate technology with person-centred care. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Compassion
Prepare examples from your past experiences where you've provided support to individuals facing challenges. Highlight your ability to treat people with dignity and respect, as this is crucial for the role of a SOL Connect Advisor.
✨Be Tech-Savvy
Brush up on any relevant technology or software that might be used in the role. Being able to discuss how you can leverage technology to enhance care will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in supporting clients. This shows you're genuinely interested in contributing to their mission.
