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For Companies At a Glance
- Tasks: Lead and grow a dynamic customer service team in a fast-paced start-up.
- Company: Join one of the UK's fastest-growing consumer subscription businesses.
- Benefits: Competitive salary, shares, and great benefits with hybrid working.
- Why this job: Make a real impact by enhancing customer experiences and driving growth.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Exciting opportunity to shape the customer journey in a thriving environment.
The predicted salary is between 36000 - 54000 £ per year.
We are hiring for a Customer Service Manager role for a direct to consumer subscription start-up company in London, with hybrid working. The company is one of the fastest growing bootstrapped consumer businesses in the UK. They are now hiring across a number of key functions within the business and are looking to take the company to the next level by launching new products and entering new markets. This is a newly created role that will be reporting directly to the founder and will be responsible for leading and scaling their customer service function.
Key Responsibilities:
- Lead, mentor, and grow a high-performing customer service team.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor customer interactions and feedback to identify trends and opportunities for improvement.
- Manage escalations and ensure timely, effective resolution of customer issues.
- Collaborate with product, marketing, and operations teams to enhance the customer journey.
- Leverage data and insights to improve response times and service quality.
- Utilize customer support tools and technologies to streamline processes.
- Foster a customer-centric culture within the company.
What We’re Looking For:
- Proven experience in a customer service leadership role, preferably in a fast-paced start-up or consumer-focused company.
- Strong leadership skills with a passion for team development.
- Excellent communication and problem-solving abilities.
- Experience with customer support platforms (e.g., Zendesk, Intercom, etc.).
- A data-driven mindset, with the ability to translate insights into action.
- A proactive, hands-on approach with a customer-first attitude.
Salary up to £45k plus shares and good benefits.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Consumer Services, Food and Beverage Services, and Food and Beverage Manufacturing
Customer Service Manager in London employer: Supply Talent
Contact Detail:
Supply Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think about how you can contribute to their growth. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, resolved conflicts, and improved customer satisfaction. This will demonstrate that you're ready to take charge and make an impact.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can give you a better chance of standing out. Plus, we love seeing familiar faces!
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service. We want to see how you can bring your skills to our fast-paced start-up!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can help us scale our team. Be genuine and let your personality come through – we love that!
Showcase Your Data Skills: Since we're all about leveraging data, make sure to mention any experience you have with customer support platforms or data analysis. Tell us how you've used insights to improve service quality in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Supply Talent
✨Know Your Customer Service Stuff
Make sure you brush up on the latest trends in customer service, especially in a start-up environment. Be ready to discuss your previous experiences and how they relate to leading a team and implementing effective policies.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led and mentored teams in the past. Think about specific situations where you turned challenges into opportunities for growth, as this will resonate well with the company's focus on team development.
✨Be Data-Driven
Since the role requires leveraging data to improve service quality, come prepared with examples of how you've used data insights in your previous roles. This could include improving response times or enhancing customer satisfaction based on feedback.
✨Emphasise Collaboration
The company values collaboration across teams, so think of instances where you've worked closely with product, marketing, or operations teams. Highlight how these collaborations improved the customer journey and led to successful outcomes.
