At a Glance
- Tasks: Lead operations and fulfilment for a fast-growing ethical FMCG brand.
- Company: Join a dynamic scale-up near Guildford with a strong ethical focus.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity to shape the future of a rapidly growing brand.
- Why this job: Make a real impact in a company committed to sustainability and operational excellence.
- Qualifications: 3+ years in FMCG operations with strong leadership and compliance knowledge.
The predicted salary is between 41000 - 50000 £ per year.
We're hiring an Operations Manager role for an FMCG scale-up based near Guildford.
This ethical brand has grown double digit for the last 5+ years. They have an established customer base, and are operating across multiple channels within the UK.
This role will lead and develop a team, whilst also being responsible for continuous improvement, 3PL/carrier management, health & safety and cost reduction initiatives.
Key Responsibilities
- Operations & Fulfilment
- Take overall responsibility for day-to-day production and order fulfilment across direct-to-consumer, wholesale, grocery, and business customer channels.
- Ensure customer orders are delivered on time and in full while maintaining tight control of labour expenditure and operational budgets.
- Build strong relationships with third-party logistics providers and manufacturing partners to achieve high standards of service, quality, and cost efficiency.
- Develop and implement logistics solutions that improve operational performance while supporting sustainability objectives.
- Process Improvement & Performance
- Identify opportunities to streamline workflows, improve standard operating procedures, and eliminate waste across production and fulfilment.
- Drive initiatives that improve packaging efficiency, lower shipping costs, and minimise environmental impact.
- Analyse operational metrics and performance data to identify root causes, implement corrective actions, and reduce cost-to-serve.
- Improve order accuracy, delivery reliability, and the overall customer experience.
- Lead initiatives that reduce product returns and customer service enquiries through operational enhancements.
- Leadership & Compliance
- Establish effective team structures, succession planning, training programmes, and capability development.
- Champion a strong culture of health and safety while ensuring compliance with quality standards and BRCGS requirements.
- Oversee preventative maintenance programmes to maximise equipment performance and minimise production downtime.
- Support fulfilment planning for retail, grocery, and peak trading periods.
- Play a key role in shaping and scaling operational capability to support future business growth.
Skills & Experience
- 3+ years experience leading operations within a fast-moving consumer goods (FMCG) environment.
- Demonstrated success managing production/manufacturing/logsitics operations
- Comfortable balancing a hands-on presence within operations while also driving strategic process improvements.
- Strong leadership skills with experience coaching, developing, and motivating teams.
- Sound understanding of health & safety legislation, quality management systems, and industry compliance standards.
Operations Manager in Guildford employer: Supply Talent
As an Operations Manager at this dynamic FMCG scale-up near Guildford, you'll be part of a rapidly growing ethical brand that prioritises sustainability and operational excellence. The company fosters a collaborative work culture that encourages continuous improvement and personal development, offering ample opportunities for career growth while maintaining a strong commitment to health and safety. With a focus on innovation and efficiency, you'll lead a dedicated team in a supportive environment that values your contributions and empowers you to make a meaningful impact.
