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- Tasks: Lead and develop high-performing operational teams in a fast-paced e-commerce environment.
- Company: Dynamic direct-to-consumer business poised for rapid growth.
- Benefits: Flexible work location, competitive salary, and opportunities for professional development.
- Why this job: Be a key player in shaping the future of a growing company.
- Qualifications: Proven experience in operations leadership and e-commerce logistics.
- Other info: Opportunity to travel across the UK and collaborate with diverse teams.
The predicted salary is between 72000 - 108000 £ per year.
We’re looking for a Director of Operations to join a fast-paced, direct-to-consumer business set to double in size over the next five years. Reporting directly to the C-suite, this newly created role will lead and develop a large, multi-site operational team while driving the delivery of key strategic initiatives. As a pivotal member of the leadership team, you’ll play a central role in building the operational foundations for the company’s next stage of growth and ensuring its continued success. This person can be based anywhere but needs to be able travel to the sites across the UK (North, Midlands, South) and to the head office when required.
Responsibilities
- Build and lead high-performing operational teams across fulfilment centres, fostering a culture of trust, accountability, and continuous improvement.
- Shape and execute the operational strategy, inspiring and guiding the team through every stage of growth.
- Deliver world-class results across key KPIs — including cost efficiency, customer lead times, and order accuracy — setting ambitious targets and holding the team to exceptional standards.
- Champion business continuity and operational resilience, ensuring the team can adapt effectively to change or disruption.
- Drive automation and continuous improvement initiatives across fulfilment sites, identifying opportunities to enhance efficiency, optimise systems, and reduce costs.
- Oversee relationships with third-party partners, including automation providers, ensuring seamless integration and high performance.
- Lead the planning and scaling of resilient fulfilment operations.
- Collaborate closely with cross-functional teams in technology, product, finance, and commercial to deliver aligned, scalable operational solutions.
- Ensure all operational processes uphold the highest standards of clinical governance and regulatory compliance.
- Represent frontline teams and customers, ensuring strategic decisions reflect real-world operational impact.
Requirements
- A seasoned operations leader with deep expertise in e-commerce logistics, ideally within pick-pack-ship environments.
- Technically adept and forward-thinking, with strong knowledge of warehouse automation and technology integration.
- Commercially minded, with proven success in budget management and data-driven decision-making.
- Experienced in scaling operational teams and distribution networks in e-commerce, retail, or consumer healthcare.
- Skilled in end-to-end supply chain management, including import processes and automation.
- Collaborative, with experience partnering across technology, product, and other business teams to drive operational excellence in fast-paced environments.
- Proven P&L ownership and a track record of delivering commercial success.
Director of Operations employer: Supply Talent
Contact Detail:
Supply Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s operational strategies and recent initiatives. Show them you’re not just another candidate; you’re someone who understands their business and is ready to drive results from day one.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with their needs, especially in e-commerce logistics and team leadership. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Let’s get you that dream job!
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Operations. Highlight your experience in e-commerce logistics and any achievements that showcase your ability to lead high-performing teams. We want to see how you can drive results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've shaped operational strategies and delivered exceptional results in previous roles.
Showcase Your Technical Skills: Since we're looking for someone technically adept, don’t forget to mention your experience with warehouse automation and technology integration. We love data-driven decision-making, so include any relevant metrics or KPIs you've managed in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Supply Talent
✨Know Your Operations Inside Out
Make sure you’re well-versed in the latest trends and technologies in e-commerce logistics. Brush up on your knowledge of warehouse automation and how it can enhance efficiency. This will show that you’re not just a leader, but also someone who understands the nuts and bolts of operations.
✨Demonstrate Your Leadership Style
Prepare to discuss your approach to building high-performing teams. Think about specific examples where you’ve fostered a culture of trust and accountability. Be ready to share how you inspire and guide teams through growth phases, as this role is all about leading a large operational team.
✨Showcase Your Strategic Thinking
Be prepared to talk about how you would shape and execute an operational strategy for a fast-growing business. Think of ambitious targets you’ve set in the past and how you held your team accountable to achieve them. This will highlight your ability to drive results across key KPIs.
✨Highlight Your Collaborative Spirit
This role requires working closely with cross-functional teams, so be ready to discuss your experience in collaborating with technology, product, and finance teams. Share examples of how you’ve delivered aligned operational solutions and driven excellence in a fast-paced environment.