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- Tasks: Lead and grow a dynamic customer service team while enhancing the customer journey.
- Company: Join one of the UK's fastest-growing consumer start-ups based in London.
- Benefits: Enjoy hybrid working, competitive salary, shares, and great perks.
- Why this job: Be part of an exciting growth phase, launching new products and markets.
- Qualifications: Experience in customer service leadership, strong communication, and problem-solving skills required.
- Other info: This is a newly created role reporting directly to the founder.
The predicted salary is between 36000 - 54000 £ per year.
We\’re hiring a Customer Service Manager role for a direct to consumer subscription start-up company in London, with hybrid working.
The company is one of the fastest growing bootstrapped consumer businesses in the UK.
They are now hiring across a number of key functions within the business, and are looking to take the company to the next level by launching new products and launching into new markets.
This is a newly created role, that will be reporting directly to the founder, and that will be responsible for leading and scaling their customer service function.
Key Responsibilities:
- Lead, mentor, and grow a high-performing customer service team.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor customer interactions and feedback to identify trends and opportunities for improvement.
- Manage escalations and ensure timely, effective resolution of customer issues.
- Collaborate with product, marketing, and operations teams to enhance the customer journey.
- Leverage data and insights to improve response times and service quality.
- Utilize customer support tools and technologies to streamline processes.
- Foster a customer-centric culture within the company.
What We’re Looking For:
- Proven experience in a customer service leadership role, preferably in a fast-paced start-up or consumer-focused company.
- Strong leadership skills with a passion for team development.
- Excellent communication and problem-solving abilities.
- Experience with customer support platforms (e.g., Zendesk, Intercom, etc.).
- A data-driven mindset, with the ability to translate insights into action.
- A proactive, hands-on approach with a customer-first attitude.
Salary up to £45k plus shares and good benefits.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Consumer Services, Food and Beverage Services, and Food and Beverage Manufacturing
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Customer Service Manager employer: Supply Talent
Contact Detail:
Supply Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest customer service tools and technologies, such as Zendesk or Intercom. Being knowledgeable about these platforms will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the company’s current customer service policies and practices. Understanding their existing framework will allow you to suggest improvements during interviews, showcasing your proactive approach and commitment to enhancing the customer experience.
✨Tip Number 3
Prepare examples of how you've successfully led and developed customer service teams in the past. Highlighting specific achievements will illustrate your leadership skills and ability to foster a high-performing team culture.
✨Tip Number 4
Stay updated on industry trends and consumer behaviour, especially in the subscription model space. This knowledge will enable you to discuss relevant insights and strategies that can help the company grow and improve its customer service function.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service leadership roles. Emphasise any achievements in team development and customer satisfaction metrics that align with the company's goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the start-up environment. Mention specific examples of how you've led teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with customer support platforms like Zendesk or Intercom. Discuss your data-driven approach and how you've used insights to enhance service quality.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work directly with the founder and contribute to the company's growth. A positive attitude can set you apart from other candidates.
How to prepare for a job interview at Supply Talent
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully developed team members in the past and how you plan to foster a high-performing culture.
✨Understand the Company’s Customer Journey
Research the company's products and customer service approach. Be ready to discuss how you can enhance the customer journey by collaborating with other teams, as this role requires cross-functional collaboration.
✨Be Data-Driven
The company values a data-driven mindset. Come prepared with examples of how you've used data to improve customer service processes or resolve issues. This will show that you can leverage insights effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think through potential scenarios and articulate your problem-solving strategies clearly, demonstrating your proactive, customer-first attitude.