At a Glance
- Tasks: Lead the Housing Complaints team and drive service improvements.
- Company: Progressive Local Authority in East London focused on customer experience.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Join a supportive team dedicated to continuous improvement and resident satisfaction.
- Why this job: Shape housing services and enhance resident experiences in a dynamic environment.
- Qualifications: Experience in housing complaints and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Housing Complaints Manager
Supply Staff are recruiting on behalf of our client for an experienced Housing Complaints Manager to lead their Housing Complaints & Service Improvement function within a busy Local Authority in East London.
This is an excellent opportunity for an experienced Housing Complaints Manager with a strong background in housing complaints, service improvement and customer experience.
You will lead the complaints service, ensuring compliance with the Housing Ombudsman's Complaint Handling Code while using complaint data, resident feedback and performance insight to drive continuous improvement across the housing service.
Key Responsibilities
Lead and manage the Housing Complaints & Service Improvement Team.
Ensure complaints are managed in line with the Housing Ombudsman's Complaint Handling Code and regulatory requirements.
Oversee complaint investigations, Stage 1 responses and Housing Ombudsman determinations.
Analyse complaint trends, identify root causes and implement service improvements.
Develop customer insight frameworks that improve resident experience and service delivery.
Produce reports and performance data for senior management and key stakeholders.
Build strong relationships across housing services to embed learning and improve customer outcomes.
Lead, motivate and develop a high-performing team while promoting a resident-first culture.
Requirements
Previous experience as a Housing Complaints Manager or in a senior housing complaints role.
Experience working within a Local Authority, Housing Association or social housing environment.
Strong knowledge of the Housing Ombudsman's Complaint Handling Code.
Experience delivering service improvement initiatives through complaints analysis and resident insight.
Excellent leadership, communication and stakeholder management skills.
Strong analytical skills with the ability to identify trends and implement lasting improvements.
A degree or equivalent experience. A Level 4 Housing qualification is desirable, or a willingness to work towards one.
If you're an experienced Housing Complaints Manager looking to make a real impact within a progressive housing service, we'd love to hear from you.
Apply today to be considered for this exciting opportunity in East London
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Supply Staff Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Supply Staff Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Complaints Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Supply Staff Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Supply Staff Limited
✨Get to Know Public Sector Values
Before your interview with Supply Staff Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Supply Staff Limited.
