At a Glance
- Tasks: Lead and support applications, ensuring efficient operation and user satisfaction.
- Company: Join a forward-thinking council focused on asset management and technology.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for career growth and continuous learning in a dynamic setting.
- Why this job: Make a real impact by improving essential applications and supporting your team.
- Qualifications: Experience in asset management systems and strong SQL skills required.
The predicted salary is between 40000 - 50000 £ per year.
The role is for an Applications Support Manager/Systems Consultant. The role will require specialist knowledge of Total Mobile Connect and ideally NEC Housing in order to resolve configuration issues and lead on implementation of van stock on Connect. The role will involve product lead support at the Frensham Street depot.
The Applications Support Manager/Systems Consultant is responsible for the leadership and delivery of services and underpinning applications relating to one or more of the corporate applications or technical specialisms within the portfolio that they operate, in this case Asset Management Applications, primarily for Total Mobile Service Connect. They will operate as part of a team of specialist applications delivering related services and supporting the underpinning applications in the portfolio, as well as ensuring services are continually developed and improved.
They will ensure that an effective service is provided across the portfolio by the team as a whole by covering and supporting colleagues when they are off work and ensuring they have sufficient base knowledge in other systems to do this. They will share their knowledge, through documentation and other means, with colleagues in the team to support this aim. They will manage key stakeholders in Asset Management and within Technology to lead the future development of the applications portfolio.
The Application Support Manager will have detailed specific technical knowledge in Asset Management systems, and significant experience managing such systems. They will be confident working with data and using SQL to manipulate and report upon data held in corporate systems.
Responsibilities:- Ensures that applications are operating efficiently and effectively as required by the business.
- Provides an effective service to the user community, ensuring that tickets, issues and requests are responded to promptly and resolved.
- Leads and follows best practice approaches, ensures applications are well documented and knowledge is shared so that there is adequate cover for key systems.
- Assists in the project management of upgrades and new applications for business applications, ensuring that users' business requirements are met and that changes are appropriately controlled and tested.
- Assists in the development and rationalisation of applications in line with IS Strategy of the Council.
- Works effectively with a wide range of colleagues and external people in bringing their leadership and technical skills to bear in resolving issues and proactively managing systems.
- Liaises with service managers and senior leaders, as well as other colleagues to ensure requirements are well understood and being delivered upon with minimum disruption.
- Provides informal training, support and advice to users of business applications if required, including technical, tools and appropriate use of data.
- Ensures that relevant Programme Leads, Heads of Service and other senior colleagues are appropriately briefed on the progress of work including issues and proactive work; escalating to the Programme Lead (Housing and Asset Management) and other colleagues as needed.
- Manages and prioritises their own work and that of others, actively seeking out opportunities to enhance their contribution to the work of the Team.
- Follows professional development to keep their skills up to date.
- Any other reasonable duties that are in broad line with the role described as requested by the Programme Lead (Housing and Asset Management).
If you are interested in this role please send your updated CV in the first instance.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Manager
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We think you need these skills to ace Applications Support Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Supply Staff Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Supply Staff Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Supply Staff Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
