Maintenance Reconciliation Assistant

NHS Supply Chain currently has an opportunity for a Maintenance Reconciliation Assistant to join our team on a fixed term contract until the end of March 2026 during an exciting period of transformation, working to make it easier for the NHS to put patients first.

The Maintenance Reconciliation Assistant is responsible for supporting the business in the reconciliation of Maintenance contracts in line with robust internal governance and process. They will liaise with the wider Financial Control and commercial teams to ensure the resolution of contract queries which in turn will ensure the company’s balance sheet is a true reflection of financial activity. They will act as a business partner to the Maintenance team in the provision of financial and operational led data and reporting to drive operational day to day decision making and to drive financial compliance within the team. They will support the team in the creation of credit notes and any related contract amendment activity to ensure service contracts are in place.

Every day you will:

• Find the most effective ways to respond to routine functional inquiries, following procedures and precedents.
• Monitor and analyse data using established finance systems and protocols.
• Contribute to reviewing existing operations in their own area of work, and support in generating new ideas to assist in identifying continuous improvements.
• Maintain accurate records, case notes, and case files, in accordance with defined requirements and procedures, to ensure that information is accessible and auditable.
• Respond to and record day-to-day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.
• Resolve operational issues and questions as they arise, to support others in delivering their duties. More complex issues will be escalated.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Strong stakeholder management skills and the ability to liaise effectively with internal teams.
• Previous experience in handling routine queries and incidents with suppliers.
• Capable of supporting operational teams with data-driven insights to aid decision-making.
• High attention to detail, and good communication skills, along with the ability to tackle issues proactively and elevate when necessary.
• Familiarity with finance systems and possibly tools like Excel, ERP systems, or Oracle Fusion.
• Ability to monitor and analyse financial and operational data.
• Used to dealing with high volumes of work.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply. Please apply without delay if you wish to be considered for this role.