Clinical Pathway Manager in London

NHS Supply Chain has an exciting opportunity for a Clinical Pathway Manager to join our Care Pathway Team at a pivotal time of transformation, helping to make it easier for the NHS to put patients first.

We are seeking an experienced clinical professional to lead clinical engagement activities that drive the adoption of evidence-based best practice and support the transformation of patient care pathways across the NHS.

In this role, you will work collaboratively with clinical stakeholders in the South East region, to identify and implement opportunities that improve patient outcomes while delivering measurable clinical and non‑clinical value.

The Clinical Pathway Manager will also take ownership of the end‑to‑end management of clinically disruptive innovation opportunities, ensuring the successful evaluation, adoption and scaling of solutions that enhance quality of care, improve patient experience and release sustainable value for the NHS.

• Every day you will …
• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision‑makers and influencers within the customer organisation to enable effective two‑way flow of information and progression of projects.

Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for change based on customer input.

• Take strategic direction and lead the development and execution of policies and processes that improve and enhance care pathways and the adoption of innovation.
• Plan and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met.
• Lead clinical engagement and manage the relationships with key clinical stakeholders across region.

Provide support for senior colleagues with clinical input for engagement with larger key partners and stakeholders.

• Identify and optimise relationships and interactions with external and internal stakeholders, including key decision makers, regulators, public organisations, governmental institutions, suppliers, providers, professional communities, and customer/client/patient groups.
• Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager.
• Collaborate with the local Care Pathway Specialist and National Care Pathway Team to optimise the delivery of our Value Based Healthcare and Innovation workstreams.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in‑house training, support, and access to external qualifications to maximise your potential.
• A focus on your well‑being offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.
• Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career.

Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

What skills will help you thrive in this role?

• A minimum of five years’ experience in a Clinical setting and fully registered with a professional clinical body such as HCPC or NMC.
• An understanding of clinical pathways and patient flow across acute, community and a primary care setting.
• Strong stakeholder management skills with previous experience in dealing with clinicians, Exec team members, regulators, and external partners.
• Previous experience in pathway redesign, care model development, and system‑level transformation.
• Skills in designing and delivering change management plans, including stakeholder engagement, communications, risk management and rollout planning.
• The ability to evaluate quality improvement opportunities, patient outcome impact and value release.
• Due to the travel requirements of the role, candidates must possess a full, valid driving licence.
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