Project Support Associate

This role sits within the Customer Voice team and focuses on ensuring the voice of NHS customers is captured, analysed, and translated into meaningful action across NHS Supply Chain. You will coordinate customer forums and advisory groups, gather and report customer insight for senior stakeholders, maintain project documentation including action and risk logs, and support the delivery of customer engagement activities. Working across multiple business functions, you’ll build strong stakeholder relationships, influence positive outcomes, and help drive continuous improvement in how NHS Supply Chain communicates with and serves its customers.

Success in this role requires strong organisation, project coordination, stakeholder management, and the ability to turn customer feedback into actionable business improvements.

Every day you will:

• Collect, monitor and triage customer insight data to support building a monthly report to be shared with senior stakeholders across NHS Supply Chain.
• Arrange and attend customer forums and panels led by the Customer Voice team, recording meeting outcomes and actions and circulating to attendees.
• Provide key strategic support to the NHS Supply Chain Regional and National Advisory Forums to ensure the business is held to account in achieving its business objectives and providing the best possible service to the NHS.
• Support the team to ensure action and risk logs are maintained.
• Work cross functionally to ensure slide packs and content are pulled together ahead of time for national customer forums.
• Work with the Customer Voice team to develop ways of working and support process development across the business to ensure we communicate clearly with customers.
• Look to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and colleague recognition awards.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Strong engagement, administration and project management skills.
• Pro-active by nature, with a real drive to make and sustain change for the better.
• Experience of delivering projects and working within a customer facing environment with operational experience.
• Ability to prioritise accordingly whilst managing several pieces of work / projects simultaneously.
• Experience of working with a wide range of stakeholders, including senior leadership, and ability to influence and hold stakeholders to timelines.
• Leveraging a wide network to provide insight and influence outcomes.
• Minimum C Grade in English and Maths GCSE.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.