Value Stream Lead – Reach to Loyalty in Nottingham

The Value Stream Lead – Reach to Loyalty plays a pivotal role in NHS Supply Chain’s major transformation programme, leading the design and implementation of new, best-practice business processes from the ground up. This is not a role focused on incremental change—it requires bold thinking and the creation of out-of-the-box solutions that redefine how the organisation operates. The successful candidate will take full ownership of both the current (‘as-is’) and future (‘to-be’) process landscapes, acting as a gatekeeper to ensure alignment across teams and stakeholders. This autonomous position offers the opportunity to contribute to a large-scale, multi-year transformation, with long-term responsibility for process performance and continuous improvement. It provides high visibility across the organisation and valuable experience in ERP transformation, stakeholder engagement, and process leadership.

Reporting to the Head of End-to-End Process, the Value Stream Lead will collaborate closely with subject matter experts, programme teams, internal cross-functional departments, and external stakeholders, including customers and suppliers.

Every day you will…

• Process Ownership & Leadership – Champion and define future ways of working.
• Process Mapping & Documentation – Understand and document current processes.
• Design & Requirements Definition – Lead the creation of future processes and translate them into system requirements.
• Change Management & Testing – Support implementation, testing, and ensure a successful go-live.
• Performance Monitoring – Establish metrics and monitor long-term process performance.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long-service awards, and VIP colleague awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave, allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Subject Matter Experts (SMEs) within the R2L process area.
• Proven experience in process performance and continuous improvement.
• Experience in ERP transformation and process leadership.
• Proven experience engaging with stakeholders at different levels, including customers and suppliers.
• Hands-on experience collaborating with cross-functional teams.
• Expertise in technical delivery and leadership within large-scale supply chain, B2B Wholesale, E-Retail or similar environments.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but also celebrated, allowing everyone to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk, who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.