Principal Business Readiness Manager in Nottingham

We have an exciting opportunity within NHS Supply Chain for a Business Readiness Manager to join our Digital Experience team. As part of the Digital Experience team, you will be responsible for owning the definition and implementation of business processes and support activity to successfully integrate our digital experience platform capability into both business and customer environments by leading all readiness activities and ensuring the business is prepared for the changes using change methodology, such as ADKAR, as well as creating materials to support the user experience once the change is implemented.

Every day you will …

• Own the definition and implementation of business processes to successfully integrate our digital experience platforms capability into both business and customer environments.
• Conduct business readiness assessments within the project and create plans to manage any gaps across the business, training or communication needs, prioritising resource against potential impact to business objectives.
• Work closely with the project and programme teams to deliver change and collaborate with all business areas to ensure a joined-up experience for end users, highlighting any risks, feedback or potential opportunities.
• Establish KPI’s to measure the performance of business readiness activities and seek to implement improvements in activity to drive success.
• Present outcomes of business readiness assessments and performance so that senior stakeholders have confidence in the organisation’s readiness for change, to then deliver to time, budget, and quality.
• Develop and implement activation and adoption strategies using ADKAR methodology that drive successful change outcomes and maximise user engagement.
• Develop, deliver and continuously optimise training, communications and promotional materials and activities, ensuring alignment with adoption objectives, key performance indicators (KPIs), and user needs to increase awareness, capability and utilisation.
• Lead and oversee the end-to-end User Acceptance Testing (UAT) and End User Testing process test strategy development.
• Manage and develop a small team comprising a Business Readiness Manager and a Test Analyst, providing leadership, coaching, workload prioritisation and performance management.
• Accountable for establishing and facilitating user feedback councils and engagement forums, gathering insights, identifying improvement opportunities and ensuring stakeholder feedback informs product enhancements, adoption strategies and continuous improvement initiatives.
• Ensuring that business readiness and adoption activities are built into the governance frameworks for change delivery.
• Support the digital and wider business teams on the resolution of readiness and adoption related risks and issues.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and colleague recognition awards.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities.
• Ability to manage conflicting requests and priorities, as well as setting and delivering to realistic deadlines.
• Excellent planning skills with a proven ability to plan and deliver a project from end to end.
• Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment.
• Ability to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and commitment.
• Works successfully with others, valuing and using the different skills and expertise of colleagues across an organisation to achieve business outcomes.
• Ability to take data from multiple sources and analyse to present recommendations to senior stakeholders via clear and concise presenting and reporting.
• Ability to understand structures and business priorities and build credibility quickly.
• Resilient and solution-focused with ability to see the wider context in which you are working.
• Must be a team player with strong collaboration skills and a demonstrated ability to lead effectively across functions.
• Experience in working alongside development and management of complex digital experience platforms and agile processes.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.