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- Tasks: Manage customer relationships and drive value in Integrated Care Systems.
- Company: NHS Supply Chain, transforming healthcare for patients.
- Benefits: Competitive salary, hybrid working, bonuses, and 27 days holiday.
- Why this job: Make a real impact in healthcare while enjoying flexibility and growth.
- Qualifications: Experience in customer engagement and relationship management.
- Other info: Exciting transformation period with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
NHS Supply Chain currently has an opportunity for an Integrated Care Systems Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.
We are seeking an experienced Integrated Care Systems Manager who will be responsible for owning the customer relationships at an Integrated Care Systems level, working with the ICS to deliver value through joint activities. This role is a field-based role which will require the successful job holder to be on site for a minimum of two days per week.
Every day you will:
- Develop and implement a customer contact plan to communicate new opportunities and engage the customers in relevant campaigns that will deliver additional value.
- Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
- Develop strong senior relationships and be able to co-ordinate and structure internal resources to support customer activities.
- Influence a complex business internally to support the goals of the customer which the Regional ICS lead will co-ordinate.
- Be accountable and have the autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
- Work collaboratively with colleagues and be responsible for other activities (such as clinical support and systems training etc), and co-ordinate those activities into a single customer plan.
- Identify, manage and accelerate the delivery of growth and savings opportunities for assigned territory.
- Own the first line customer relationship.
- Work collaboratively with customers and colleagues to achieve joint goals.
- Help to drive value for customers.
- Have accountability for revenue and savings KPIs within assigned region.
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary: Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 27 days holiday plus.
Integrated Care Systems Manager in England employer: Supply Chain Coordination Limited
Contact Detail:
Supply Chain Coordination Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Care Systems Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the Integrated Care Systems space on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the NHS Supply Chain and its current initiatives. Show us you’re not just another candidate; demonstrate your passion for patient care and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Integrated Care Systems Manager. We want to hear how you can drive value and build strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Integrated Care Systems Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Integrated Care Systems Manager role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage customer relationships and deliver value. Numbers and examples can really make your application stand out to us.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Supply Chain Coordination Limited
✨Know Your Integrated Care Systems
Before the interview, make sure you understand the Integrated Care Systems landscape in North East London. Familiarise yourself with the key players, current challenges, and how NHS Supply Chain fits into the picture. This will show your genuine interest and help you engage in meaningful discussions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific examples from your past experiences where you've successfully navigated complex situations or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Collaborative Spirit
This role requires working closely with various stakeholders. Be ready to discuss how you've collaborated with colleagues or external partners in previous roles. Highlight any successful projects where teamwork led to achieving joint goals, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's vision for Integrated Care Systems or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career aspirations.
