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- Tasks: Lead customer communications and create engaging content for diverse audiences.
- Company: Join NHS Supply Chain, a vital part of the NHS, enhancing patient care through effective procurement.
- Benefits: Enjoy hybrid working, generous holidays, bonuses, and a focus on your well-being.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong writing skills, customer-focused mindset, and ability to manage multiple stakeholders.
- Other info: Inclusive workplace encouraging applications from all backgrounds, even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Job Posted: 4 July 2025
Job Updated: 4 July 2025
NHS Supply Chain is recruiting for a communications Manager on a 6-month fixed term contract.
As an organisation, we have a bold 10-year vision that requires us, through communications, to position the organisation as a part of the NHS system, with an intent to bring excellence in our procurement and supply chain capabilities for the benefit of patient care.
The Communications Manager will ensure that our activities are clearly understood by our customers, suppliers and other stakeholders. You will work with relevant teams from around the organisation to develop cross channel customer/supplier communications that are tailored by audience and measured using a range of qualitative and quantitative tools.
You will also work with teams across the organisation to understand the changes being made to enhance the experiences of our key stakeholders and ensure these messages are communicated clearly, with customers able to provide feedback to NHS Supply Chain.
Every day you will …
- Feed into and deliver a customer/supplier communications strategy to ensure that our audiences are communicated to in an effective and timely manner, using relevant channels and content.
- Write and edit creative content for relevant audiences.
- Create a customer/supplier communications loop for two-way communication.
- Work closely with other relevant directorates to create a communications plan to share updates and good news stories with audiences so they can see the steps we are taking to address their pain points
- Carry out a content and channel audit to ensure we use the correct messaging and vehicles to reach our target audiences.
- Use data from a wide range of sources to analyse key themes and identify impacts on the business.
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
- Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
- We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
- 27 days holiday plus bank holidays, with the option to purchase an additional five days.
- We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
- A focus on your well-being offering one day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
- Generous pension scheme (with us contributing 12% when you contribute 6%)
- Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
- Two days of paid volunteering leave allowing you to give back to your community.
- Access to many discounts from the Blue Light Card to NHS Discounts.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
- A customer focused approach.
- Good writing and digital content skills
- Able to plan and prioritise work to meet deadlines and aligne with organisational goals.
- Anticipate and balance the needs of multiple stakeholders, including at senior levels.
- Use metrics and benchmarks to monitor accuracy and quality.
Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us atCareers@supplychain.nhs.uk
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
You’ll work with senior stakeholders so you’ll have the ability to articulate and convey ideas confidently, influence and impact decisions, manage and meet their expectations whilst ensuring you’re managing your priorities. You’ll bring new ideas to how we communicate, so creative and digital experience and flair, would really set you apart from your competition. To be truly successful you’ll be passionate about what you do and how you do it
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
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Customer Communications Manager employer: Supply Chain Coordination Limited
Contact Detail:
Supply Chain Coordination Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Manager
✨Tip Number 1
Familiarise yourself with NHS Supply Chain's mission and values. Understanding their commitment to patient care and how they operate within the NHS system will help you tailor your conversations and demonstrate your alignment with their goals during interviews.
✨Tip Number 2
Network with current or former employees of NHS Supply Chain on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare examples of your previous work that showcase your ability to create effective communication strategies. Be ready to discuss how you've used data to inform your decisions and measure success, as this aligns closely with the role's requirements.
✨Tip Number 4
Stay updated on current trends in healthcare communications and digital content creation. Being knowledgeable about the latest tools and techniques will not only impress your interviewers but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Customer Communications Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Communications Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for communication and your understanding of the NHS Supply Chain's mission. Use specific examples from your past experiences to demonstrate your ability to develop effective communication strategies.
Highlight Relevant Skills: In your CV, emphasise your writing and digital content skills, as well as your experience in managing stakeholder communications. Use metrics to showcase your achievements and how they relate to the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a communications role.
How to prepare for a job interview at Supply Chain Coordination Limited
✨Understand the Organisation's Vision
Before your interview, make sure you thoroughly understand NHS Supply Chain's 10-year vision. Be prepared to discuss how your skills and experience can contribute to achieving this vision, particularly in enhancing procurement and supply chain capabilities.
✨Showcase Your Communication Skills
As a Customer Communications Manager, strong writing and digital content skills are essential. Bring examples of your previous work that demonstrate your ability to create engaging content tailored for different audiences. Be ready to discuss how you measure the effectiveness of your communications.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage relationships with multiple stakeholders, especially at senior levels. Think of specific examples where you've successfully balanced competing needs and how you communicated effectively to ensure everyone was on the same page.
✨Demonstrate Your Analytical Skills
The role requires using data to analyse key themes and impacts on the business. Be prepared to discuss your experience with metrics and benchmarks, and how you've used data to inform your communication strategies in the past.
