Business Change Lead

NHS Supply Chain is entering a significant period of transformation, creating an opportunity for a Business Change Lead to play a central role in ensuring business change is delivered effectively, adopted consistently and embedded sustainably across the organisation. Business change is a critical enabler of NHS Supply Chain’s long‑term transformation ambition. This role exists to ensure that programmes and initiatives achieve their intended business outcomes by placing people, adoption and readiness at the heart of delivery.

As Business Change Lead, you will be responsible for the effective delivery of business change management activity across projects and programmes. You will work in close partnership with programme and project teams to ensure stakeholders are engaged, prepared and supported through business change, enabling benefits to be realised and sustained.

Every day you will …

• Lead the delivery of business change management activity across projects and programmes, ensuring desired business outcomes are achieved and stakeholders are ready and prepared for the change.
• Drive the end-to-end change management framework and toolkit, providing direction and support to business change managers and key stakeholders.
• Lead the development and assurance of change impact assessments, stakeholder analysis, business readiness assessment and plans to support projects and programmes as we transition from the current state to the future state.
• Champion the principles and value of Business Change Management across NHS Supply Chain, building understanding, advocacy and leadership commitment at all levels.
• Create, lead and sustain a Business Change Network, identifying change champions and super users to support adoption and readiness.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and colleague recognition awards.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Previous experience in delivering business change on large scale transformation programmes.
• Strong track record of influencing senior stakeholders and driving strategic alignment and consistency across organisation.
• Experience in applying business change methodologies and framework.
• Strong Leadership and interpersonal skills.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.