Accounts Receivable Associate

Location: Hybrid – 2 days a week at our Alfreton office

Contract type: Permanent

Salary: £26,753 with the potential to rise to £29,726

NHS Supply Chain currently has an opportunity for an Accounts Receivable Associate to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first. The Accounts Receivable Associate plays a key role in ensuring the effective management of customer accounts and the timely collection of outstanding debt. You will be responsible for proactively chasing overdue balances, resolving queries, and providing accurate updates on account statuses to support informed business decision‑making. Working closely with the Accounts Receivable Team Leader, you will also act as a main point of contact for escalations and help drive the team’s overall performance against key KPIs. In addition, you will support continuous improvement initiatives, acting as a subject‑matter expert on key processes, while analysing customer data to identify trends, mitigate risk, and improve cash flow.

This role requires strong stakeholder management skills, with the ability to build effective relationships both internally and externally, alongside a focus on maintaining accurate records, robust controls, and up‑to‑date processes.

Every day you will …

• Provide analysis on customer data to identify adverse behaviours and prevent exposure to risk.
• Provide accurate and timely information on the status of customer accounts/debt to inform business decisions, identify and elevate issues and manage customer expectations.
• Provide cover to other members of the team as and when required.
• Maintain processes and controls to ensure transactions are recorded accurately, timely and in accordance with agreed accounting standards.
• Develop functional understanding of systems processes and controls to effectively perform role.
• Develop commercial awareness and capability to proactively manage customer relationships in accordance with agreed guidelines.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• We are dedicated to your development, through in‑house training, support, and access to external qualifications to maximise your potential.
• A focus on your well‑being offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

What skills will help you thrive in this role?

• Strong communication and influencing skills to effectively manage customer relationships, handle escalations, and resolve queries in a professional and timely manner.
• Analytical mindset with the ability to review customer account data, identify trends or risks, and use insights to support decision‑making and improve cash flow.
• Organisational skills and attention to detail to accurately manage multiple accounts, maintain up‑to‑date records, and ensure all processes and controls are followed correctly.
• Proactive and solution‑focused approach, enabling you to take ownership of outstanding debt, drive resolutions, and support continuous improvement initiatives as a subject‑matter expert.
• Ability to collaborate and build relationships across teams, working closely with the Accounts Receivable Team Leader and other stakeholders to meet KPIs and support wider team objectives.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.