We're Hiring - Business Rates Officer
Location: Sunderland (Fully Remote)
Reference: SCS2092
Job Type: Temporary, Part-Time
Pay Rate: Up to £18 per hour
Hours: 20 hours per week
Department: Finance - Revenues
DBS: Standard DBS Required
About the Role: Supply Care Solutions, a market-leading Medical and Social Care recruitment consultancy providing accredited services across the public sector, is currently recruiting an experienced Business Rates Officer to join a local authority's Finance - Revenues team. This is a fully remote, part-time opportunity for a specialist with strong Business Rates experience and extensive hands-on knowledge of Civica OpenRevenues and Civica D360. Please note: Experience using BOTH Civica OpenRevenues and Civica D360 is essential. Candidates without demonstrable experience of both systems will not be considered.
Key Responsibilities
- Administer and maintain Business Rates accounts, including updating records when businesses move.
- Assess liability and apply relevant reliefs and exemptions.
- Handle business and sole trader enquiries, including complex liability queries.
- Manage debt recovery processes, including reminders, final notices, summonses and enforcement action.
- Negotiate payment arrangements with customers experiencing arrears.
- Trace business rate payers who have absconded.
- Process refunds and maintain accurate customer records.
- Liaise with the Valuation Office Agency regarding property changes.
- Respond to customer enquiries by telephone, email and written correspondence.
- Identify vulnerable customers and signpost them to appropriate financial support.
- Support Business Rates inspections and work collaboratively with other council departments.
- Assist with the administration and collection of Sunderland and Seaburn Business Improvement District (BID) levies.
Requirements
- Previous experience working specifically within Business Rates.
- Extensive, hands-on experience using Civica OpenRevenues.
- Extensive, hands-on experience using Civica D360.
- Good understanding of Business Rates legislation, liability, reliefs and exemptions.
- Experience in debt recovery, account administration and customer enquiries.
- Strong communication, organisational and administrative skills.
- Ability to work independently in a fully remote environment.
Required Documents
- Updated CV.
- Proof of Right to Work in the UK.
- Standard DBS or willingness to undertake the required check.
- Relevant employment references.
Why Join Us?
- Competitive pay of up to £18 per hour.
- Fully remote working arrangement.
- Flexible part-time opportunity, 20 hours per week.
- Dedicated recruitment and compliance support.
- Opportunities to work with established public sector organisations.
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About Supply Care Solutions
Supply Care Solutions is a market-leading Medical and Social Care recruitment consultancy, providing accredited services across the public sector. We specialise in short-term, long-term and permanent placements, connecting skilled professionals with rewarding opportunities.
Business Rates Officer in Sunderland employer: Supply Care Solutions
Supply Care Solutions is an exceptional employer, offering a supportive and dynamic work environment for Assistant Managers in Solihull. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive rates and flexible working arrangements. Join us to make a meaningful impact in the lives of vulnerable adults while enjoying dedicated consultant support and a collaborative team culture.
