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For Companies At a Glance
- Tasks: Manage client accounts and ensure exceptional service while growing account value.
- Company: Join Supplement Factory, a leading contract manufacturer for food supplements in Europe.
- Benefits: Enjoy a competitive salary, company pension, free eye tests, and 22 days holiday.
- Why this job: Be part of a dynamic team driving innovation and client success in the supplement industry.
- Qualifications: 5 years of experience in account or project management is required.
- Other info: This is a full-time, in-person role based in Ashford, Kent.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Supplement Factory stands tall as one of Europe's leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we are powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.
The Role: We are looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long-term relationships with our clients.
- Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
- Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts and customer stakeholders.
- Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Discover opportunities to expand account value and work closely with BDMs to achieve this.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Collaborate with the sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
- Ensure artwork is up to date.
- Responsible for ensuring all internal documentation is accurate and approved by the client.
- Manage projects in line with set KPIs and agreed deadlines.
To be considered for this role you will require the following experience:
- 5 Years in account management or project management roles.
Benefits Of This Role Include:
- £30,000 - £40,000 (plus bonus)
- Company Pension Scheme
- Free Eye Tests
- 22 Days Holiday + Bank Holidays
Job Type: Full-time
Ability To Commute/relocate: Ashford: reliably commute or plan to relocate before starting work (required)
Experience: Account Management: 5 years (required)
Work Authorisation: United Kingdom (required)
Work Location: In person
Salary: From £30,000.00 per year
Benefits: Company pension, Free parking
Schedule: Monday to Friday
Supplemental Pay Types: Commission pay
Reference ID: ACMA
Required Skills: Parking, Bonus Pay, Account Management, Salary Metrics, Demand Manufacturing, Documentation, Project Management, Customer Service, Sales Management.
Account Manager employer: Supplement Factory
Contact Detail:
Supplement Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network with professionals in the supplement manufacturing industry. Attend relevant trade shows, conferences, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in food supplements and account management strategies. Being knowledgeable about the industry will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts in the past. Highlight your ability to build long-lasting relationships and how you've contributed to account growth, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research Supplement Factory thoroughly. Understand their products, values, and client base. Tailoring your conversation to reflect your knowledge of the company will show your genuine interest and commitment to becoming a part of their team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management and project management. Use specific examples that demonstrate your ability to build client relationships and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their needs, particularly in managing client accounts and delivering exceptional customer service.
Highlight Relevant Experience: In your application, emphasise your 5 years of experience in account management or project management roles. Provide concrete examples of how you've successfully managed accounts and contributed to client success.
Showcase Your Communication Skills: Since the role requires clear communication with clients and stakeholders, include examples in your application that demonstrate your strong communication skills and ability to manage client expectations effectively.
How to prepare for a job interview at Supplement Factory
✨Know Your Accounts
Before the interview, research the company’s existing clients and their products. Understanding their portfolio will help you demonstrate your ability to manage accounts effectively and show that you're proactive about client success.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss specific examples of how you've built and maintained strong client relationships in the past. Highlight your communication skills and how you’ve acted as a trusted advisor to clients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding challenging client requests or escalations. Think of scenarios where you successfully navigated difficult situations and be ready to share those stories.
✨Understand Key Metrics
Familiarise yourself with key account management metrics such as sales results and forecasts. Be ready to discuss how you track these metrics and use them to drive account growth and ensure client satisfaction.
