Account Manager in Ashford

About Us:
Supplement Factory stands tall as one of Europe’s leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we’re powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.

The Role:
We’re looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long‑term relationships with our clients

• Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
• Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long‑lasting client relationships.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Discover opportunities to expand account value and work closely with BDMs to achieve this.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Work with clients to ensure the forecasts are accurate in line with budget.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Ensure artwork is up to date.
• Responsible for ensuring all internal documentation is accurate and approved by the client.
• Manage projects in line with set KPIs and agreed deadlines.

To be considered for this role you will require the following experience:

• 5 Years in account management or project management roles.

Benefits of this role include:

• Company Pension Scheme
• Free Eye Tests
• 22 Days Holiday + Bank Holidays

Job Type:Full‑time

Ability to commute/relocate:

• Ashford: reliably commute or plan to relocate before starting work (required)

Experience:

• Account Management: 5 years (required)
• United Kingdom (required)

Job Type: Full‑time

Salary: From £30,000.00 per year

• Company pension
• Free parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Reference ID: ACMA

Required Skills:

Parking Bonus Pay Account Management Salary Metrics Demand Manufacturing Documentation Project Management Customer Service Sales Management