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- Tasks: Deliver exceptional customer service and prepare delicious Frank and Honest beverages.
- Company: Join a vibrant café known for its quality coffee and friendly atmosphere.
- Benefits: Flexible hours, employee discounts, and a fun work environment.
- Other info: Great opportunity to learn and grow in the coffee industry.
- Why this job: Share your passion for coffee and connect with customers every day.
- Qualifications: Previous hospitality experience is a plus; a love for coffee is essential.
The predicted salary is between 20000 - 25000 £ per year.
Main Purpose of the Job: Responsible for delivering all aspects of the Frank and Honest brand to the customer in an efficient and friendly manner and also responsible for educating customers about the Frank and Honest coffee range.
Qualifications:
- Previous experience in the hospitality sector (café, restaurant, hotel) an advantage;
- Barista experience is desirable;
- Previous customer service experience is an advantage;
- Passion for coffee and ability to inspire customers;
Main Duties:
- Always ensure that customer satisfaction is the number one priority by greeting each customer as if it is their first visit to the store and consistently deliver an exceptional service;
- Adhere to all standards required by Frank and Honest including the policies, procedures, instructions and guidelines set out in the operations manual;
- Prepare all Frank and Honest beverages and blended cold drinks adhering to the correct procedures;
- Assist customers to improve their knowledge of our food and beverages;
- Maintain the highest quality and consistent food and beverage standards at all times;
- Clean the coffee equipment throughout the day consistent with Frank and Honest standards;
- Familiarise yourself with the full Frank and Honest food product range and upsell the full range;
- Demonstrate your passion for coffee by sharing knowledge and personal recommendations with customers;
- Deal with all customer queries efficiently, professionally and in line with store/café policy;
- Merchandise and present the café to the highest standard at all times and in accordance with relevant guidelines;
- Ensure that all areas of the café/your area are kept clean and tidy.
Barista employer: SuperValu
Contact Detail:
SuperValu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista
✨Tip Number 1
Get to know the Frank and Honest brand inside out! Familiarise yourself with their coffee range and food products so you can chat confidently with customers. This will not only help you stand out but also show your passion for what you’re serving.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would greet a customer or handle a tricky situation. Remember, it’s all about making that first impression count!
✨Tip Number 3
When you apply, make sure to highlight any previous experience in hospitality or as a barista. We love seeing candidates who have a background in customer service, so don’t be shy about sharing your stories!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can bring the Frank and Honest vibe to life!
We think you need these skills to ace Barista
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had with coffee, whether it's brewing at home or working in a café. We want to see that you can inspire our customers just as much as you enjoy the drink.
Highlight Your Customer Service Skills: Make sure to mention any previous customer service experience you've got. We value friendly and efficient service, so share examples of how you've gone above and beyond to make customers feel welcome and satisfied.
Be Familiar with Our Brand: Take some time to learn about Frank and Honest before applying. Mentioning specific products or values in your application shows us that you're genuinely interested in being part of our team and delivering our brand promise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SuperValu
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Familiarise yourself with the Frank and Honest coffee range, including different types of beans, brewing methods, and popular drinks. Being able to discuss your passion for coffee and share personal recommendations will impress the interviewer.
✨Customer Service Focus
Since customer satisfaction is key, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to exceptional service and how you handle queries professionally.
✨Practice Your Greeting
First impressions matter! Practice a warm and friendly greeting that you would use when welcoming customers. This will not only help you feel more confident but also show the interviewer that you understand the importance of making every customer feel special.
✨Understand the Brand Values
Research Frank and Honest's brand values and mission. Be ready to discuss how your personal values align with theirs. Showing that you resonate with their ethos will highlight your enthusiasm for the role and your potential fit within the team.