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- Tasks: Drive trams and provide excellent customer service to passengers.
- Company: Join Supertram, a key player in Sheffield's transport network for over 30 years.
- Benefits: Enjoy 33 days of annual leave, free travel, and retail discounts.
- Why this job: Be the face of Sheffield’s trams while making a positive impact on your community.
- Qualifications: Must be over 18 with a full UK driving licence and strong communication skills.
- Other info: Full training provided; no prior experience needed!
The predicted salary is between 26398 - 29826 £ per year.
We currently have new opportunities available for Tram Driver-Conductors to join our team at Supertram. We are looking for people focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffield’s iconic tram network whilst driving our route and providing ticketing information to passengers.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
*To Apply:*
To apply, download and complete an application form from our website, travelsouthyorkshire.com/en-GB/supertram/work-for-supertram
Completed application forms should be returned to our HR Team, who are contactable via email
*Working patterns:*
Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isn\’t running.
*Salary:*
£26,398.02 during training, increasing to £29,825.79 on successful passing of Driver training
*What you’ll do:*
* Whilst driving, you’ll drive trams along a set route, picking up and dropping off passengers at tram stops in a safe manner
* Whilst conducting, Welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes and provide customer service, revenue protection and crowd control at major events in the city
* Ensuring delivery of a safe tram service
* Assist with operational incidents as required
* Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required. Queries could include a wide range of topics, e.g. fares, timetable information, local knowledge and more
* Provide excellent customer support, ensuring a safe and friendly journey for all
* Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre
*About you:*
* Over 18
* Held a full UK Driving Licence for at least 12 months and have no more than 3 penalty points
* Excellent concentration skills
* Able to communicate calmly, clearly and effectively
* Strong ability to retain information and follow instructions
* Able to remain calm under pressure
* Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling
* Willingness to help and learn
* Enthusiastic and passionate
*Why Join Us?*
* Full training provided – no prior experience needed!
* 33 days’ annual leave including Bank Holidays
* Commission scheme
* Free tram and bus travel across South Yorkshire
* Retail and leisure discounts
* 24/7 access to free, confidential and specialist health/wellbeing support
* Charity initiatives
* Be part of a close-knit, friendly team
* Play a vital role in Sheffield’s public transport network
*Who are we?*
For over 30 years, Supertram has been a crucial part to our region’s transport network. We are passionate about connecting our community with their jobs, family and friends across South Yorkshire.
We put the Super in Supertram by delivering a safe and best possible journey experience for our customers, and a great place to work for colleagues.
Job Type: Permanent
Pay: Up to £29,825.79 per year
Benefits:
* Company pension
* Employee discount
* Free or subsidised travel
* On-site parking
Licence/Certification:
* driving licence (required)
Work Location: In person
Reference ID: Tram Driver-Conductor
Tram Driver-Conductor employer: Supertram
Contact Detail:
Supertram Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tram Driver-Conductor
✨Tip Number 1
Familiarise yourself with Sheffield's tram routes and key stops. Understanding the network will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the face of the tram network, being able to communicate effectively and handle queries will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your ability to remain calm under pressure. Think of examples from past experiences where you've successfully managed stressful situations.
✨Tip Number 4
Show enthusiasm for the role and the company. Research Supertram’s values and mission, and be ready to express why you want to be part of their team in your discussions.
We think you need these skills to ace Tram Driver-Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Tram Driver-Conductor position. Understand the responsibilities and requirements, such as the need for excellent customer service skills and a full UK driving licence.
Tailor Your Application: When filling out the application form, tailor your responses to highlight your relevant experience and skills. Emphasise your ability to communicate effectively, handle cash accurately, and provide excellent customer service.
Show Enthusiasm: In your application, express your enthusiasm for the role and the company. Mention why you want to work for Supertram and how you can contribute to their mission of providing outstanding service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Supertram
✨Show Your Customer Service Skills
As a Tram Driver-Conductor, you'll be the face of the tram network. Be prepared to discuss your previous customer service experiences and how you handle difficult situations. Highlight your ability to remain calm under pressure and provide excellent support to passengers.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to talk about your understanding of safety protocols and how you would ensure a safe journey for passengers. You might want to share examples of how you've prioritised safety in past roles.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully, showcasing your ability to communicate calmly and effectively.
✨Express Enthusiasm for the Role
Show your passion for public transport and the role of a Tram Driver-Conductor. Research Supertram and express why you want to be part of their team. Your enthusiasm can set you apart from other candidates and demonstrate your commitment to providing outstanding service.