Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive trams and provide excellent customer service to passengers.
- Company: Join Supertram, a key player in Sheffield's transport network for over 30 years.
- Benefits: Enjoy free travel, 33 days annual leave, and retail discounts.
- Why this job: Be the face of Sheffield’s trams while making a positive impact on your community.
- Qualifications: Must be over 18 with a full UK driving licence and great communication skills.
- Other info: Full training provided; no experience needed!
The predicted salary is between 26398 - 29826 £ per year.
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by Supertram. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We currently have new opportunities available for Tram Driver-Conductors to join our team at Supertram. We are looking for people focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffield’s iconic tram network whilst driving our route and providing ticketing information to passengers.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
To Apply
To apply, download and complete an application form from our website, travelsouthyorkshire.com/en-GB/supertram/work-for-supertram
Completed application forms should be returned to our HR Team, who are contactable via email hrsupport@supertram.com
Working Patterns
Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isn\’t running.
Salary
£26,398.02 during training, increasing to £29,825.79 on successful passing of Driver training
What You’ll Do
- Whilst driving, you’ll drive trams along a set route, picking up and dropping off passengers at tram stops in a safe manner
- Whilst conducting, Welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes and provide customer service, revenue protection and crowd control at major events in the city
- Ensuring delivery of a safe tram service
- Assist with operational incidents as required
- Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required. Queries could include a wide range of topics, e.g. fares, timetable information, local knowledge and more
- Provide excellent customer support, ensuring a safe and friendly journey for all
- Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre
About You
- Over 18
- Held a full UK Driving Licence for at least 12 months and have no more than 3 penalty points
- Excellent concentration skills
- Able to communicate calmly, clearly and effectively
- Strong ability to retain information and follow instructions
- Able to remain calm under pressure
- Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling
- Willingness to help and learn
- Enthusiastic and passionate
- Why Join Us?*
- Full training provided – no prior experience needed!
- 33 days’ annual leave including Bank Holidays
- Commission scheme
- Free tram and bus travel across South Yorkshire
- Retail and leisure discounts
- 24/7 access to free, confidential and specialist health/wellbeing support
- Charity initiatives
- Be part of a close-knit, friendly team
- Play a vital role in Sheffield’s public transport network
- Who are we?*
For over 30 years, Supertram has been a crucial part to our region’s transport network. We are passionate about connecting our community with their jobs, family and friends across South Yorkshire.
We put the Super in Supertram by delivering a safe and best possible journey experience for our customers, and a great place to work for colleagues.
Job Type: Permanent
Pay: Up to £29,825.79 per year
Benefits
- Company pension
- Employee discount
- Free or subsidised travel
- On-site parking
Licence/Certification
- driving licence (required)
Work Location: In person
Reference ID: Tram Driver-Conductor
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Design, Art/Creative, and Information Technology
-
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Supertram by 2x
Get notified about new Conductor jobs in Sheffield, England, United Kingdom.
Ferrybridge, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Tram Driver-Conductor employer: Supertram
Contact Detail:
Supertram Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tram Driver-Conductor
✨Tip Number 1
Familiarise yourself with the tram routes and key stops in Sheffield. Understanding the network will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Being able to communicate effectively and handle queries calmly is crucial for this position.
✨Tip Number 3
Showcase your ability to remain calm under pressure by sharing relevant experiences during your discussions. This quality is essential for managing operational incidents and ensuring passenger safety.
✨Tip Number 4
Be prepared to discuss your driving experience and how you maintain focus while driving. Highlighting your concentration skills will reassure the hiring team of your capability to handle the responsibilities of a Tram Driver-Conductor.
We think you need these skills to ace Tram Driver-Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tram Driver-Conductor. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Craft your CV to highlight relevant experience and skills that match the job description. Emphasise your customer service abilities, communication skills, and any previous driving experience, even if it's not directly related.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Supertram and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Supertram
✨Show Your Customer Service Skills
As a Tram Driver-Conductor, you'll be the face of the tram network. Be prepared to discuss your previous customer service experiences and how you handle difficult situations. Highlight any examples where you've gone above and beyond for customers.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to talk about your understanding of safety protocols and how you would ensure a safe journey for passengers. Consider sharing any relevant experiences that showcase your commitment to safety.
✨Communicate Clearly and Calmly
Effective communication is key in this position. Practice articulating your thoughts clearly and calmly, especially under pressure. You might be asked situational questions to assess how you would communicate with passengers during operational incidents.
✨Research Supertram and Sheffield
Familiarise yourself with Supertram's services and the Sheffield area. Knowing the routes, ticketing systems, and local attractions can help you stand out. It shows your enthusiasm for the role and your commitment to providing excellent service.