At a Glance
- Tasks: Drive trams and provide excellent customer service to passengers.
- Company: Join Supertram, Sheffield's iconic tram network.
- Benefits: Competitive salary with training pay and permanent contract.
- Other info: Flexible shifts available; great opportunity for career growth.
- Why this job: Be the face of Sheffield's transport while ensuring safety and customer satisfaction.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 44550 - 54450 £ per year.
We currently have new opportunities available for Tram Driver-Conductors to join our team at Supertram. We are looking for people-focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffield’s iconic tram network whilst driving our route and providing ticketing information to passengers.
Working patterns: Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isn't running.
What you’ll do:
- Whilst driving, you’ll drive trams along a set route, picking up and dropping off passengers at tram stops in a safe manner.
- Whilst conducting, welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes and provide customer service, revenue protection and crowd control at major events in the city.
- Ensuring delivery of a safe tram service.
- Assist with operational incidents as required.
- Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required. Queries could include a wide range of topics, e.g. fares, timetable information, local knowledge and more.
- Provide excellent customer support, ensuring a safe and friendly journey for all.
- Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre.
What you need:
- Excellent concentration skills.
- Able to communicate calmly, clearly and effectively.
- Strong ability to retain information and follow instructions.
- Able to remain calm under pressure.
- Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling.
- Willingness to help and learn.
- Enthusiastic and passionate.
If successful, you could begin your training on one of the following dates: 7 September 2026, 21 September 2026, or 12 October 2026.
To be eligible to apply for this role, you will need a full UK driving licence held 24+ months; max 3 penalty points; must meet legal age/licensing requirements for driving duties.
Driver-Conductor in Sheffield employer: Supertram
Supertram is an exceptional employer, offering a dynamic work environment in the heart of Sheffield. With a strong focus on employee development, we provide comprehensive training and competitive salaries that increase upon completion of training. Our inclusive culture prioritises safety and customer service, ensuring that our Tram Driver-Conductors are not only the face of the tram network but also valued members of our team.
