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- Tasks: Assist in delivering bilingual info on social media and respond to public enquiries.
- Company: Join a dynamic team focused on enhancing public safety and community engagement.
- Benefits: Enjoy flexible shift patterns, competitive salary, and overtime rates.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Customer service experience and fluent Welsh are essential; strong communication skills required.
- Other info: Full-time role with 12-hour shifts, office based in Conwy, until March 2026.
The predicted salary is between 25000 - 30000 £ per year.
Looking for a role that offers shift patterns to support work-life balance? Join a dynamic team where you’ll make a tangible difference in public safety whilst gaining career development and security of a long term role.
In the Communications Coordinator job, you will be:
- Assisting in the day-to-day delivery of bilingual information on social media and other digital platforms
- Utilising communication channels from multiple sources to capture relevant information
- Responding to public enquiries and complaints through telephone, email and social media channels
- Providing a communication link to the various departments and liaising with internal and external partners including police, control room operators, and management to streamline communication and support incident response
- Providing an efficient administrative, clerical and support service and acting as the first point of contact for the department in both Welsh and English languages
To be successful, you will need:
- Previous customer service and administration experience
- Fluent Welsh language skills (essential)
- Strong written and verbal communication skills with eye for detail
- Excellent IT skills, particularly with Microsoft Office systems
- Ability to work independently in high-pressure situations, especially during major events or incidents, will be essential
- A willingness to work outside normal working hours
What’s on offer:
- This is a position available initially up until March 2026
- Full time working hours on a shift / rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekends.
- Occasionally covering shifts between 7pm - 7am
- Office based in Conwy
- A salary IRO of £25k - £30k per annum (determined by working hours and overtime)
- Additional rates are on offer for overtime and unsociable hours
Take the next step in your career and apply today.
Communications Coordinator employer: Supertemps Ltd
Contact Detail:
Supertemps Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Coordinator
✨Tip Number 1
Familiarise yourself with the key communication channels used by the organisation. Understanding how they interact with the public and manage inquiries will give you an edge during interviews.
✨Tip Number 2
Brush up on your bilingual skills, especially in Welsh. Being fluent is essential for this role, so consider practicing common phrases or scenarios you might encounter in a communications context.
✨Tip Number 3
Research recent incidents or events that required effective communication from the department. Being able to discuss these examples will demonstrate your understanding of the role's impact on public safety.
✨Tip Number 4
Prepare to showcase your ability to work under pressure. Think of specific instances where you've successfully managed high-stress situations, as this will be crucial for the role.
We think you need these skills to ace Communications Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administration experience. Emphasise your bilingual skills, particularly your fluency in Welsh, as this is essential for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong written communication skills. Mention specific examples of how you've successfully handled public enquiries or complaints in the past.
Highlight IT Proficiency: In your application, clearly outline your IT skills, especially with Microsoft Office systems. Provide examples of how you've used these tools effectively in previous roles.
Showcase Your Ability to Work Under Pressure: Include examples in your application that demonstrate your ability to work independently in high-pressure situations. This could be during major events or incidents, which is crucial for this position.
How to prepare for a job interview at Supertemps Ltd
✨Showcase Your Bilingual Skills
Since fluency in Welsh is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in both Welsh and English, so practice switching between the two languages smoothly.
✨Highlight Customer Service Experience
Emphasise your previous customer service and administration experience. Prepare specific examples of how you've handled public enquiries or complaints effectively, especially in high-pressure situations, as this will be crucial for the role.
✨Demonstrate IT Proficiency
Make sure to discuss your IT skills, particularly with Microsoft Office systems. You could mention any relevant projects or tasks where you utilised these tools to improve communication or streamline processes.
✨Prepare for Shift Work Discussion
Since the role involves shift patterns, be ready to discuss your flexibility and willingness to work outside normal hours. Think about how you manage work-life balance and be honest about your availability for shifts, including weekends.
