Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through calls, emails, and chats while managing appointments.
- Company: Join a friendly, well-established organisation with a supportive team.
- Benefits: Earn £12.21 per hour, enjoy weekly pay, and accrue holiday.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Flexible shifts and a dynamic work environment await you!
The predicted salary is between 12 - 16 £ per hour.
Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you'll gain valuable office-based experience.
In the Call Centre Advisor role, you will be:
- Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
- Booking, amending, and managing customer appointments efficiently
- Making proactive outbound calls to optimise appointment schedules and promote relevant offers
- Accurately updating customer records and interactions within the CRM system
- Delivering a consistently professional, empathetic, and high-quality customer experience
To be successful in the Call Centre Advisor role you will need:
- Previous experience in a customer service or call centre environment
- Confident IT skills, including Microsoft Word, Excel, and Outlook
- Ability to remain calm, professional, and solution-focused in busy or challenging situations
- Strong telephone manner, including handling sensitive or complaint-based calls
- Empathy and patience, particularly when supporting customers with communication difficulties
- Excellent attention to detail and a strong team-player mindset
- Flexibility to work a rotating shift pattern
This is a temporary position for an initial 12-week period, working full time hours on a 4-week rotating shift pattern, including 1 Saturday in a month. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual.
If customer care truly matters to you, this could be the role you've been looking for. Please apply today.
Call Centre Advisor employer: Supertemps Limited
Contact Detail:
Supertemps Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling customer enquiries and give you a chance to refine your telephone manner.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've supported customers in the past. Highlight your ability to remain calm and solution-focused, especially in challenging situations. This is key for a Call Centre Advisor role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Call Centre Advisor role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers. Share specific examples of how you've solved problems in the past – we love a good story!
Show Off Your IT Skills: Since you'll be using tools like Microsoft Word, Excel, and Outlook, mention any experience you have with these. We appreciate candidates who are tech-savvy and ready to hit the ground running!
Be Yourself: Let your personality shine through in your application. We’re looking for someone who can connect with customers, so don’t be afraid to show us your empathetic side!
How to prepare for a job interview at Supertemps Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in a call centre or customer service role, highlighting how you’ve handled challenging situations and provided solutions.
✨Familiarise Yourself with the Company
Do some research on the organisation you're applying to. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Show Empathy and Patience
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've supported customers with communication difficulties or resolved complaints, showcasing your patience and understanding.
