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For Companies At a Glance
- Tasks: Help future students navigate their admissions journey and provide excellent customer service.
- Company: Supportive education team in Wrexham focused on guiding applicants.
- Benefits: Earn £13 per hour plus holiday pay, with flexible working options.
- Why this job: Make a real difference in prospective students' experiences while developing your skills.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude.
- Other info: Temporary role until January with opportunities for part-time candidates.
Overview
Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey? This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function.
Responsibilities
- Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry service
- Supporting people through the process and directing queries to relevant teams when needed
- Coordinating responses to all enquiries and logging information on internal CRM systems
- Providing administration duties and maintaining confidentiality
Qualifications
- Previous customer service and administration experience
- Excellent communication and interpersonal skills with a strong customer-service focus
- Confidence engaging with a wide range of people
- IT skills, including Microsoft Office, with the ability to learn new systems
- The ability to work independently and as part of a team
- A calm, professional approach in a busy environment
Details
This is a temporary role up until September 2026, working full time 37 hours per week. You\\\’ll be office based in Wrexham on a salary of £13.50p/h plus benefits.
If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you.
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Admissions Assistant employer: Supertemps Limited
Contact Detail:
Supertemps Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Assistant
✨Tip Number 1
Get to know the admissions process inside out! Familiarise yourself with the key steps and common queries so you can confidently guide applicants. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being able to engage positively with people is crucial. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any CRM systems you might encounter. If you’re not familiar with a specific system, don’t hesitate to mention your willingness to learn – that proactive attitude goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Admissions Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admissions Assistant role. Highlight your customer service skills and any relevant experience that shows you can engage positively with applicants.
Show Off Your Communication Skills: Since you'll be the first point of contact for applicants, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you'd interact with future students.
Be Proactive: In your application, mention instances where you've taken initiative or gone above and beyond to help others. This will show us that you're ready to engage proactively with applicants and support them through their admissions journey.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Wrexham!
How to prepare for a job interview at Supertemps Limited
✨Know the Admissions Process Inside Out
Before your interview, make sure you understand the admissions process thoroughly. Familiarise yourself with common queries applicants might have and think about how you would respond. This will show that you're proactive and ready to help future students navigate their journey.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you had to stay calm under pressure or resolve a difficult situation. This will demonstrate your ability to engage positively with people, which is crucial for this role.
✨Brush Up on Your IT Skills
Since strong IT skills are essential, take some time to practice using Microsoft Office and any CRM systems you might be familiar with. If you can, learn about the specific systems used by the company. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Be Ready to Discuss Teamwork
Think of examples that highlight your ability to work both independently and as part of a team. The interviewers will want to see that you can collaborate effectively while also being self-sufficient. Share stories that illustrate your flexibility and proactive approach in team settings.
