Client Account Manager (Music/Theatre/Visitor Attractions)

Client Account Manager (Music/Theatre/Visitor Attractions)

Location: London, United Kingdom

Overview

We are seeking a proactive and client-focused Client Account Manager (Music/Theatre/Visitor Attractions) to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.

Key Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients
• Build and maintain event and ticket inventory within the webook.com platform
• Create training programmes and documentation for clients
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required

Requirements

• Bachelor\’s degree in Business, Marketing, Arts Management, or related field
• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving ability and client service orientation
• Experience working with ticketing systems and CRM tools
• Ability to manage multiple projects and deadlines effectively

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development

Industries

• IT Services and IT Consulting

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