At a Glance
- Tasks: Lead onboarding and drive platform adoption for institutional partners in real estate investment.
- Company: Dynamic startup revolutionising the residential real estate investment landscape.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a fast-paced environment with significant career advancement potential.
- Why this job: Be a strategic partner and make a real impact in the investment world.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a category-defining startup building the operating system for institutional residential real estate investment. Having successfully launched and secured top-tier capital, they are now looking for a Customer Success Manager based in London to ensure their institutional partners achieve maximum ROI from the platform.
This is not a traditional "support" role. You will be a strategic partner to global funds and asset managers, overseeing the post-sales lifecycle. You will be responsible for onboarding sophisticated users, driving platform adoption, and identifying expansion opportunities within some of the largest investment portfolios in Europe.
The Responsibilities- Lead Institutional Onboarding. Manage the transition from "Closed-Won" to fully operational, ensuring complex investment teams are successfully integrated into the platform.
- Drive Strategic Adoption. Act as a consultant to our partners, helping them leverage data and automation to hit their deployment and asset management targets.
- Own Retention & Expansion. Monitor...
Customer Success Manager — PropTech & Investment SaaS - London employer: Supersub
As a pioneering startup in the PropTech and investment SaaS sector, our client offers an exceptional work environment in London that fosters innovation and collaboration. Employees benefit from a dynamic culture that prioritises professional growth, with ample opportunities for skill development and career advancement while working alongside industry leaders. The company's commitment to strategic partnerships ensures that every team member plays a vital role in shaping the future of institutional real estate investment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager — PropTech & Investment SaaS - London
✨Tip Number 1
Network like a pro! Reach out to people in the PropTech and investment sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its platform inside out. Understand their mission and how you can help institutional partners achieve maximum ROI. Tailor your answers to show you're the strategic partner they need.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven platform adoption or improved customer retention in previous roles. Numbers speak volumes, so bring data to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager — PropTech & Investment SaaS - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in onboarding and managing client relationships, especially in the PropTech or SaaS sectors. We want to see how you can drive strategic adoption!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be specific about your achievements and how they relate to driving ROI for clients.
Showcase Your Strategic Thinking:In your application, demonstrate your ability to think strategically. Share examples of how you've helped clients leverage data and automation in previous roles. We love seeing candidates who can act as consultants and drive real results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Supersub
✨Know the Product Inside Out
Before your interview, make sure you understand the platform and its features thoroughly. Familiarise yourself with how it benefits institutional partners and enhances their ROI. This will help you speak confidently about how you can drive strategic adoption.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of examples from your past experiences where you've successfully onboarded clients or driven platform adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Consulting Skills
Since this role involves acting as a consultant, be ready to demonstrate your ability to analyse data and provide actionable insights. Prepare to discuss how you've helped previous clients achieve their goals and how you would approach similar challenges in this new role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's vision for the future, how they measure success for their partners, or what challenges they foresee in the market. This shows your genuine interest and strategic thinking.
