At a Glance
- Tasks: Lead onboarding and drive platform adoption for institutional partners in real estate investment.
- Company: Dynamic startup revolutionising the PropTech and investment landscape.
- Benefits: Competitive salary, performance bonuses, and direct access to founders.
- Other info: Clear growth path with opportunities to lead as the company expands.
- Why this job: Make a real impact in a fast-paced environment while mastering PropTech and asset management.
- Qualifications: 3-5 years in Customer Success or Account Management, ideally in B2B SaaS or FinTech.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a category-defining startup building the operating system for institutional residential real estate investment. Having successfully launched and secured top-tier capital, they are now looking for a Customer Success Manager based in London to ensure their institutional partners achieve maximum ROI from the platform. This is not a traditional "support" role. You will be a strategic partner to global funds and asset managers, overseeing the post-sales lifecycle. You will be responsible for onboarding sophisticated users, driving platform adoption, and identifying expansion opportunities within some of the largest investment portfolios in Europe.
The Responsibilities
- Lead Institutional Onboarding. Manage the transition from "Closed-Won" to fully operational, ensuring complex investment teams are successfully integrated into the platform.
- Drive Strategic Adoption. Act as a consultant to our partners, helping them leverage data and automation to hit their deployment and asset management targets.
- Own Retention & Expansion. Monitor account health, lead Quarterly Business Reviews (QBRs), and work closely with Sales to identify opportunities for upsells or territory expansion.
- Be the Voice of the Customer. Synthesize feedback from sophisticated investors and translate it into actionable insights for our Product and Engineering teams.
- Build the CS Playbook. As an early hire, you won’t just follow a process—you will help design the workflows and success metrics that define the department as we scale.
The Skills & Competencies
- 3–5 years in Customer Success or Account Management. Ideally within B2B SaaS, FinTech, or a consultative professional services environment.
- Analytical Fluency. You are comfortable with data, investment metrics, and reporting; you can tell a story through numbers.
- Relationship Architect. Proven ability to manage senior stakeholders (VPs of Real Estate, Fund Managers) and build long‑term trust.
- Self‑Sufficiency. You thrive in a fast‑paced, "build-as-you-go" environment and take full ownership of your portfolio.
- Language skills. Professional fluency in English is required.
The Differentiators
- Multilingual: Fluency in Spanish or German is a significant plus for our European expansion.
- Domain Knowledge: Understanding of real estate investment lifecycles or institutional asset management.
- Startup Experience: You have helped scale a CS function at a Seed or Series A company.
The Benefits
- Real ownership. Direct responsibility for the success and retention of major institutional accounts.
- Direct founder access. Collaborate with leadership to refine the platform’s value proposition.
- High learning curve. Master the intersection of PropTech, asset management, and institutional capital.
- Clear growth path. Opportunity to lead the CS or Account Management team as the London office grows.
- Competitive compensation. Competitive base salary + performance-related bonuses.
The Process
- HR Screening → Hiring Manager Screening → Role Play Exercise → 2x Business Interviews → Culture Fit Interview → Offer
The Employer
Our client is a technology‑led investment platform. They are replacing manual, fragmented processes with a unified, high‑performance digital infrastructure for institutional capital, upgrading local rental stock and improving energy performance across European housing markets.
Customer Success Manager — PropTech & Investment SaaS - London employer: Supersub
Our client is an innovative startup at the forefront of PropTech, offering a dynamic work environment in London where you can truly make an impact. With a strong focus on employee growth, you will have direct access to founders and the opportunity to shape the Customer Success function as the company scales. Enjoy competitive compensation, a high learning curve, and the chance to work with top-tier institutional partners, all while contributing to a transformative platform in the real estate investment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager — PropTech & Investment SaaS - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and how it impacts customers. This will help you tailor your answers and show that you're genuinely interested in being a strategic partner.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your analytical skills and relationship-building abilities to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager — PropTech & Investment SaaS - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in B2B SaaS and any relevant skills that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven platform adoption or managed complex onboarding processes in the past.
Showcase Your Analytical Skills:Since analytical fluency is key, include examples of how you've used data to drive decisions or improve customer success in previous roles. We love seeing numbers tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Supersub
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure ROI for institutional partners and be ready to discuss how you’ve used data to drive platform adoption in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to manage senior stakeholders and build long-term trust. Think of specific instances where you’ve successfully navigated complex relationships and how that led to successful outcomes.
✨Demonstrate Your Analytical Fluency
Be ready to discuss how you can tell a story through numbers. Bring examples of reports or analyses you've created that helped inform strategic decisions, especially in a B2B SaaS or FinTech context.
✨Emphasise Your Startup Experience
If you have experience in a startup environment, make sure to highlight it. Discuss how you’ve contributed to building processes or workflows from scratch, as this will resonate with the company’s need for someone who can help design their Customer Success Playbook.
